Railway Train Manager Trainee — Lead & Serve Passengers

Chiltern Railways; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Job summary

A regional rail company in Birmingham is looking for a Trainee Train Manager to oversee customer interactions and safety on trains. This permanent role offers a salary ranging from £30,527 to £41,442.98 after training. The ideal candidate should possess good communication skills, have a flexible approach to shifts, and enjoy working with the public. Responsibilities include managing customer security and providing real-time information, ensuring a high standard of service.

Qualifications

• Good Attendance.
• Good hearing & eyesight and good general health.
• Good verbal communication and interpersonal skills.
• Able to remain calm under pressure, particularly in conflict situations.

Responsibilities

• Manage customer security and respond to enquiries.
• Provide clear announcements to customers.
• Check cleanliness and general environment of each train.
• Welcome customers boarding trains.

Skills

Good Attendance

Good hearing & eyesight

Good numeracy and literacy skills

Good verbal communication

Calm under pressure

Work on own initiative

Flexible approach

Confident dealing with public

Job description

A regional rail company in Birmingham is looking for a Trainee Train Manager to oversee customer interactions and safety on trains. This permanent role offers a salary ranging from £30,527 to £41,442.98 after training. The ideal candidate should possess good communication skills, have a flexible approach to shifts, and enjoy working with the public. Responsibilities include managing customer security and providing real-time information, ensuring a high standard of service.