Rail Revenue Protection Inspector - Customer-Focused

Great Western Railway; Redhill; Hybrid; GBP 33,000 - 42,000; Full time

Job summary

A prominent rail service provider in Redhill is seeking a Revenue Protection Inspector to ensure ticket compliance and provide excellent customer service on trains. Responsibilities include ticket inspections, conducting interviews for fare evasion, and compiling reports. The ideal candidate is enthusiastic and capable of managing various shifts. Benefits include free travel and comprehensive training. The role requires resilience under pressure and good communication skills.

Benefits

Free travel for family

Cycle to work discounts

Comprehensive training

Defined benefit pension scheme

Qualifications

• Enthusiastic and positive in delivering outstanding customer service.
• Ability to work flexible shifts, including weekends and bank holidays.
• Good literacy and attention to detail.

Responsibilities

• Inspect passenger tickets and collect fares.
• Conduct interviews under caution for fraud or fare evasion.
• Compile documentary evidence for reports.

Skills

Customer service skills

Ability to work under pressure

Communication skills

Job description

A prominent rail service provider in Redhill is seeking a Revenue Protection Inspector to ensure ticket compliance and provide excellent customer service on trains. Responsibilities include ticket inspections, conducting interviews for fare evasion, and compiling reports. The ideal candidate is enthusiastic and capable of managing various shifts. Benefits include free travel and comprehensive training. The role requires resilience under pressure and good communication skills.