Rail Replacement Coordinator - Wales

Transport UK London Bus; Cardiff; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A transportation company is seeking a Rail Replacement Coordinator in Wales to ensure a smooth travel experience during disruptions. Responsibilities include managing service operations, customer service tasks, and performing safety duties. The role offers flexibility and hourly compensation of £14.06. Applicants must have attention to detail, strong decision-making skills, and the ability to work on short notice.

Benefits

Ultimate flexibility in working hours

Fully trained for the role

Travel across the region/country

Competitive salary

Employee assistance programme

Qualifications

• Customer focused and able to keep customers informed during disruptions.
• Willing to undergo safety critical medical evaluation and training.

Responsibilities

• Manage different situations during disruption to ensure timely service.
• Make announcements and perform safety duties.
• Assist with customer service and revenue.

Skills

Great attention to detail

Strong decision-making skills

A systematic approach to working

Available to work flexibly and at short notice

Job description

Rail Replacement Coordinator - Wales

Application Deadline: 5 January 2026

Department: TUK Rail Replacement

Employment Type: Zero Hours

Location: Wales

Compensation: £14.06 / hour

Description

The core role will be working as a Rail Replacement Coordinator across the Wales network, during times of disruption and pre-planned work. We also have some requirement to assist our special events teams.

Key Responsibilities

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.

Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You’ll receive classroom and depot-based training to ensure you have all the knowledge and skills you need to help ensure our services run smoothly and safely.

Skills, Knowledge and Expertise

• Great attention to detail
• Strong decision-making skills
• A systematic approach to working
• Available to work flexibly and at short notice

Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.

Benefits

• Ultimate flexibility – pick and choose when you work, where you work.
• You will be fully trained to each component of the role you will be undertaken. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
• Travel – You will have the ability to travel to different parts of the region/country depending on operational need
• Competitive salary, £14.06 per hour, and range of other benefits
• Access to our employee assistance programme