Rail Manager

Speedy Hire; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking a dedicated Rail Manager to ensure smooth service delivery and effective customer relationship management. The role demands strong communication, organisational skills, and a PTS certificate. Candidates should have experience in Rail and Civils. Responsibilities include report generation, order management, and ensuring health and safety compliance. The company offers 26 days holiday, a pension scheme, and opportunities for career development in a supportive environment.

Benefits

26 days holiday plus bank holidays

Life assurance

Bonus Structure

Pension Scheme

Canteen facilities

95% discount across the brand

Opportunities for training and development

Voluntary Health Cash Plan

Qualifications

• Strong communication and organisational skills.
• PTS certificate is essential.
• Driving Licence required.
• Experience in Rail and Civils is essential.
• Proactive approach to problem-solving and cost management.
• Commitment to high customer service standards.

Responsibilities

• Produce accurate reports on customer requirements.
• Ensure customer orders are fulfilled by communicating effectively.
• Complete paperwork and return it promptly.
• Liaise with Transport partners and subcontractors.
• Assist in creating cost savings where possible.
• Ensure compliance with Health & Safety standards.

Skills

Communication skills

Organisational skills

Problem-solving

Collaboration

Adaptability to work weekends

Education

PTS certificate

Driving Licence

Experience in Rail and Civils

Job description

Job Title - Rail Manager

Location - Heathrow

Working hours - Monday to Friday - 07:30-16:00 - 42 hours per week

We are seeking a dedicated and detail-oriented Rail Manager to join our team. In this role, you will be instrumental in ensuring the smooth delivery of services, efficient handling of customer orders, and fostering positive relationships across our depots, transport partners, and subcontractors

Key Responsibilities

• Produce accurate reports on customer requirements & any other relevant details to assist with the delivery of services to site.
• Assist with ensuring customer orders are fulfilled by the depots by communicating in an effective & positive manner with the Depots and Central Desk producing the equipment.
• Complete all relevant paperwork & return it to the hire facility in a timely manner.
• Develop and maintain knowledge of the Company’s equipment for hire / sale.
• Liaise with our Transport partners & any sub-contractors to aid customer satisfaction & operational excellence.
• Assist with creating cost savings where possible.
• Maintain a high level of after sales care & provide assistance with maintenance issues where required.
• Aid & assist the businesses Sales and Operations team where required.
• Any other reasonable duties deemed necessary by their line manager.
• Ensure that all small plant & tools and associated services are procured in line works being undertaken, ensuring that customer complies fully with its obligations in respect of Health & Safety, the Environment and Quality Assurance.
• Help create a sustainable competitive advantage to the customer and ensure ongoing maximum value & cost reduction from the plant supply chain.
• Implement customer strategies as regard to small plant & tools; associated services; third party hires and the customers preferred partner plant & services.

What we are looking for

• Strong communication and organisational skills.
• PTS certificate is essential.
• Driving Licence.
• Ability to work collaboratively across teams and departments.
• Experience in Rail and Civils is essential.
• A proactive approach to problem-solving and cost management.
• Commitment to maintaining high standards in customer service, safety, and operational efficiency.
• Prepared to work weekends.

What we offer

• 26 days holiday (plus bank holidays).
• Life assurance.
• Bonus Structure.
• Pension Scheme.
• Canteen facilities.
• 95% discount across the Speedy brand.
• Opportunities for training, development and career progression.
• Voluntary Health Cash Plan.

My Staff Shop

Discounts and offers for shopping etc. across many suppliers.

Green Commute Initiative

Work scheme for cycling.

PAM

Employee Assistance Program (EAP): Offers free and confidential support & counselling to help you through matters such as wellbeing, divorce, legal, and financial management.

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start / finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.