Rail Field Service Engineer – Onsite Diagnostics & Repair

Wabtec Corporation; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of transportation solutions is seeking a Field Service Engineer to provide technical support for their customers at both company sites and client locations. The candidate will be responsible for diagnosing faults, executing repairs, and ensuring customer satisfaction. Ideal applicants have qualifications in Mechanical or Electrical Engineering, strong problem-solving capabilities, and effective communication skills. This permanent, full-time role is based in England or Wales.

Qualifications

• ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
• Strong technical aptitude with proven fault‑finding abilities.
• Significant hands‑on experience in relevant technical areas (e.g., engines, diagnostics).
• Competent IT skills, particularly with MS Excel and laptop/tablet devices.
• Capable of compiling clear and accurate technical reports.
• Strong organisational skills with the ability to manage workload independently.
• Excellent interpersonal skills.

Responsibilities

• Respond to call‑out requests and liaison directly with customers to access trains.
• Diagnose faults using structured work instructions.
• Determine the most effective solution to return trains to service.
• Replace faulty parts on‑site or escalation if replacement isn’t possible.
• Conduct thorough testing before handing the train back to the customer.
• Maintain a strong customer‑centric approach in all interactions.

Job description

A leading global provider of transportation solutions is seeking a Field Service Engineer to provide technical support for their customers at both company sites and client locations. The candidate will be responsible for diagnosing faults, executing repairs, and ensuring customer satisfaction. Ideal applicants have qualifications in Mechanical or Electrical Engineering, strong problem-solving capabilities, and effective communication skills. This permanent, full-time role is based in England or Wales.