Quality Manager

Trigon Recruitment; Slough; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency is seeking a Quality Manager to ensure compliance with contractual requirements while managing a hybrid role. This position involves designing processes, delivering quality monitoring tasks, and providing coaching to staff. It requires strong analytical skills and the ability to collaborate effectively with multiple stakeholders. The role predominantly requires on-site presence in Berkshire, complemented by remote work, and offers a competitive salary of up to £34k.

Benefits

Travel cost reimbursement

Flexible working arrangement

Qualifications

• Experience in quality management within a compliance framework.
• Strong analytical and problem-solving skills.
• Excellent communication and team collaboration abilities.

Responsibilities

• Design and own systems to ensure compliance with contractual requirements.
• Deliver regular quality monitoring tasks to ensure fidelity scores.
• Support the implementation and monitoring of CMS for stakeholders.
• Record findings and provide feedback for improvements.
• Embed IPS and SEQF fidelity through coaching and training.

Job description

Role: Quality Manager

Salary Up to £34k

Hybrid 3 days in the field, 2 working from home

Perm

Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

• Design and / or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
• Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
• Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
• Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.
• Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. this could be through induction as well as group and 1-1 / observations, training a...