Quality Manager

Local Solutions; Liverpool; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading social enterprise in Merseyside is seeking a Quality Manager to oversee quality assurance and compliance with Care Quality Commission standards. The role involves developing quality improvement initiatives and supporting staff in maintaining high care standards. Applicants should have at least 2 years of management experience in health or social care and a strong understanding of regulatory requirements.

Qualifications

• Minimum 2 years experience managing a team in health or social care.
• In-depth knowledge of CQC regulations and national care standards.
• Proficient in conducting audits and delivering quality improvement.

Responsibilities

• Lead design and implementation of quality assurance framework.
• Conduct internal audits and monitor compliance.
• Produce reports for senior leadership and regulatory bodies.

Skills

Interpersonal skills

Organisational abilities

Project management

Education

Professional qualification in health or social care (e.g., NVQ Level 5)

Tools

Electronic quality management systems

Job description

POSITION: QUALITY MANAGER
LOCATION: MERSEYSIDE CITY REGION
HOURS: 40 HOURS PER WEEK
SALARY: £35,500 - £41,500

Overview

We are seeking a highly motivated and experienced Quality Manager to lead on the development, implementation, and monitoring of quality assurance and improvement initiatives across our care services. The postholder will be responsible for ensuring compliance with Care Quality Commission (CQC) standards and other statutory regulations, while promoting a culture of continuous improvement and person-centred care.

About Us

Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. For over 50 years, we have been delivering high-quality care and support services, making a tangible difference in people\'s lives. Guided by our core values COMPASSIONATE, PIONEERING, RELIABLE, AND KNOWLEDGEABLE we are committed to providing innovative and sustainable social care solutions.

Key Responsibilities

• Quality Assurance & Compliance: Lead the design and implementation of the organisations quality assurance framework
• Conduct internal audits and inspections across services to monitor compliance with CQC and other regulatory standards across all branches
• Analyse audit findings and quality metrics to identify trends, risks, and areas for improvement
• Policy & Process Development: Review and update policies and procedures in line with legislative changes and best practice
• Support managers and staff to embed quality standards in their daily practice
• Oversee the implementation of action plans following inspections or internal reviews
• Training, Support & Engagement: Provide guidance and training to staff teams on quality, compliance, safeguarding, and best practices
• Facilitate service user and family feedback mechanisms, ensuring their voices shape service development
• Promote a learning culture that values openness, transparency, and accountability
• Performance Management: Develop and monitor key performance indicators (KPIs) for service quality
• Produce high-quality reports for senior leadership, the board, and regulatory bodies
• Lead on investigations or service reviews following incidents, complaints, or safeguarding concerns

Person Specification

ESSENTIAL

• Minimum 2 years experience in managing a team within health or social care. In-depth knowledge of CQC regulations, national care standards, and safeguarding frameworks
• Experience conducting audits, analysing data, and delivering quality improvement initiatives
• Excellent interpersonal and communication skills
• Strong organisational and project management abilities

DESIRABLE

• Professional qualification in health or social care (e.g., NVQ Level 5, RGN, Social Work)
• Experience in multi-site care environments (e.g., domiciliary, residential, supported living)
• Knowledge of electronic quality management or compliance systems
• Previous experience as a Registered Manager