Quality Engineer

Barker Ross Group; Lincoln; On-site; GBP 60,000 - 80,000; Full time

Job summary

A packaging solutions provider in Lincoln is seeking an experienced Quality Engineer to oversee customer complaints and drive continuous improvement. The role includes acting as the Subject Matter Expert, leading investigations, and managing audits. This permanent position offers a competitive salary along with benefits such as a quarterly bonus, 25 days holiday, and a pension scheme. Candidates with a strong background in quality management systems and problem-solving are encouraged to apply.

Benefits

Quarterly bonus

25 days holiday

Life assurance

Pension scheme

Employee assistance programme

Access to company discounts

Qualifications

• Experience in managing customer complaints and internal non-conformances.
• Strong knowledge of CAPA methodologies and audit processes.
• Expertise in structured problem-solving techniques.

Responsibilities

• Act as the site Subject Matter Expert for customer complaints.
• Lead structured root-cause investigations and ensure timely corrective actions.
• Prepare professional complaint responses and present monthly performance reports.

Skills

Quality management systems

Root cause analysis

Continuous improvement

Job description

Job Description

Our client based in Elsham, Brigg is a well-established business that provides packaging solutions into the healthcare sector. They currently have an exciting opportunity for an experienced Quality Engineer to join their team!
This is a permanent opportunity, working Monday to Friday 40 hours per week.
The annual salary for the role will be £_userdata>28,000.
The package includes a quarterly bonus (based on site KPI's), 25 days holiday + 8 Bank Holidays, life assurance 4x annual earnings, pension scheme, employee assistance programme, occupational health platform and access to company discounts and benefits.
We are looking for an experienced Quality Engineer, To act as a key Quality representative for the Elsham site, ensuring the effective management of customer complaints, internal non-conformances, corrective and preventive actions (CAPA), and internal/external audits. The Quality Engineer will serve as the Subject Matter Expert (SME) for complaints, lead structured problem-solving activities, and drive continuous improvement initiatives.
Duties of the role will include:

Key Responsibilities

• Act as the site Subject Matter Expert for customer complaints, leading structured root‑cause investigations (5 Why, Ishikawa, 8D, DMAIC) and ensuring timely containment, corrective and preventive actions.
• Prepare clear, professional complaint responses for customers and present monthly comp...