Quality Controller - Performance in People

Performance in People; Ryde; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service solutions firm in Ryde is seeking a Quality Controller to evaluate mystery shopping experiences. This role involves editing videos and scoring service quality using an internal management system. Candidates should present strong attention to detail and effective communication skills. The job offers a competitive hourly rate of £12.21, flexible working hours, and comprehensive benefits including bonuses and various company perks. Join a fun environment with great location advantages.

Benefits

Opportunity to earn a quarterly bonus

Generous holiday entitlement

Internal progression opportunities

Relaxed dress code

Gym membership discounts

Employee assistance programme

Regular social events

Responsibilities

• Quality Control mystery shop evaluations.
• Monitor the performance of the mystery shoppers.
• Report issues to Management.
• Use internal management software to record results.

Skills

Good working knowledge of Microsoft Office

Strong attention to detail

Good communication skills

Time management

Ability to work autonomously

Job description

About Performance in People (PiP)

PiP is a progressive and innovative organisation that excels in delivering sales and customer service solutions to an impressive and enviable list of clients including some of the world’s leading brands. Since PiP’s formation in 2000, they have positioned themselves as one of the UK’s leading providers of their specialist range of services. With over 90 head office staff and counting, why not see if they have a role that’s right for you below?

About the role

Full Training for this position will be provided

PiP send mystery shoppers to visit or call stores and dealerships across the UK, experiencing the levels of customer service and reporting back to PiP on their shopping experience. The job of a Quality Controller is to edit the videos/calls and score the experience against a pre-defined questionnaire at PiP HQ.

Duties include

• Quality Control mystery shop evaluations
• Monitor the performance of the mystery shoppers
• Report any issues to the appropriate Manager/Supervisor
• Use PiP’s bespoke internal management software to record results and attach media

Knowledge, skills & experience required

• Good working knowledge of Microsoft Office
• Strong attention to detail with good time management
• The ability to work autonomously
• Good communication skills

What you get

• £12.21 per hour
• Opportunity to earn a quarterly bonus
• Generous holiday entitlement
• Internal progression opportunities
• A fun and relaxed environment with unique meeting pods and themed offices.
• Great location, free onsite parking and close to public transport routes.
• Relaxed dress code
• Company perks such as birthdays off, discounted CrossFit/gym membership, free fruit, regular social events e.g., beach BBQ’s, access to an employee assistance programme and many more…

Contract type and hours

Office hours are generally Monday to Friday, 9am to 5pm, with the possibility of overtime. PiP operate a weekly rota and can be flexible with hours.

This position is offered on a flexible hours basis due to fluctuations in workload during quieter periods throughout the year (such as over the Christmas period).

Following the successful completion of a 6-month probationary period, the role will be formally reviewed, with the opportunity to move onto guaranteed contracted hours, subject to business needs and performance.

Please apply with CV and covering letter to [e-mail]