Quality & Compliance Officer

Trigon Recruitment; Slough; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency is seeking a Quality & Compliance Officer in Slough, UK. This hybrid role involves ensuring compliance with contractual requirements through the design of systems and quality monitoring tasks. The ideal candidate will support stakeholders while delivering high fidelity scores and providing coaching to staff. Candidates should have relevant experience and strong analytical skills. Travel costs will be reimbursed for fieldwork in Berkshire.

Qualifications

• Experience in quality and compliance roles.
• Ability to design and document compliance processes.
• Strong analytical skills to assess compliance levels.

Responsibilities

• Design systems to ensure compliance with contractual requirements.
• Deliver a schedule of quality monitoring tasks.
• Support the implementation of CMS for client requirements.
• Record findings and provide feedback for improvement.
• Coach and support staff on compliance issues.

Job description

Role: Quality & Compliance Officer

Salary Up to £34k

Hybrid 3 days in the field, 2 working from home

Perm

Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

Design and / or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.

Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.

Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.

Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.

Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. this could be through induction as well as group and 1-1 / observation...