Quality & Compliance Administrator

Priory; Knaphill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare facility in Knaphill is seeking a Quality & Compliance Administrator to join their team. In this full-time role, you'll support patient safety culture, assist in investigations, and monitor patient experiences. The ideal candidate will have significant administrative experience, particularly within healthcare. The position offers a range of benefits, including flexible perks and professional development opportunities.

Benefits

Free on-site parking

Supplemented meals

25 days annual leave plus bank holidays

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym membership

Access to development opportunities

Sponsorship for professional qualifications

Leadership & management development

Long service award

Refer a friend bonuses

Qualifications

• Experience in administration within healthcare is essential.
• Comfortable working within tight deadlines.
• Ability to manage diaries effectively.

Responsibilities

• Support a patient safety culture and promote learning from incidents.
• Assist with investigations and reviews, ensuring timely reports.
• Monitor patient experience and support practice changes.
• Review service improvement plans with Senior Management.

Skills

Administration experience

Excellent communication skills

Strong organization

Time management abilities

First-class customer service

Job description

Priory - Quality & Compliance Administrator

Application Deadline: 30 September 2025
Department: Site Support Roles
Employment Type: Permanent - Full Time
Location: Priory Hospital Woking
Compensation: £24,701 / year

Priory Hospital Woking is looking to recruit a Quality & Compliance Administrator to join the team. This is a full‑time 37.5 hours per week role. Priory Hospital Woking provides inpatient and outpatient care for mental health and addiction. Conditions treated include addiction and depression, with private autism assessments and support for adults. Specialist eating disorder treatment is also available nearby at Life Works.

What you'll be doing

You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• To support a patient safety culture and promote learning from incidents and complaints
• Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, ensuring reports are submitted within the given timescales and in accordance with policies
• Monitor patient experience across the site, review themes, and support changes to practice and policy in response to this
• Work with the Senior Management Team to review service improvement plans, quality performance indicators and assist in having an agreed set of objectives with SMART measures

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same. Your natural empathy will help you support others through both the highs and lows. The ideal candidate will have experience in administration, with excellent communication skills and strong organisation and time management abilities. They should be comfortable working within tight deadlines and demonstrate first-class customer service skills, along with experience in audit processes. Previous experience in a similar role within healthcare is essential, as is the ability to effectively manage diaries and work within demanding schedules.

For more information about the role, you can email Apply.

What we will give you in return

• Free on-site parking
• Supplemented meals
• 25 days annual leave plus bank holidays
• Birthday Holiday - your birthday as an extra day of annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our IPD panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified. In such cases, adverts should be closed immediately, and remaining applicants informed of the reason.