Quality Assurance Manager

Brown & Brown UK; East Grinstead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A significant compliance and quality assurance company in East Grinstead seeks a Quality Assurance Manager to lead their QA function. The role involves overseeing a team, ensuring regulatory compliance, and driving continuous improvement initiatives. Candidates should have proven experience in quality assurance, strong leadership skills, and excellent knowledge of FCA regulations. This opportunity provides the chance to impact the business significantly while developing team capabilities.

Qualifications

• Proven experience in quality assurance and compliance roles.
• Strong leadership skills and ability to manage a team.
• Excellent understanding of FCA regulations and governance.

Responsibilities

• Lead and manage the Hub's QA team, ensuring delivery against quality standards.
• Own and oversee the Hub's QA process and compliance with Group expectations.
• Coach and mentor QA colleagues to enhance team capabilities.
• Ensure QA activity meets FCA regulations and internal governance requirements.
• Drive continuous improvement initiatives and support QA-related training.

Skills

Leadership

Regulatory compliance

Quality assurance management

Continuous improvement

Risk management

Job description

Job title : Quality Assurance Manager

Location : East Grinstead

Salary : competitive basic salary

Due to our consistent growth over the last few years, and to continue to keep pushing forward, we are looking for a Quality Assurance Manager to join the team , to be based out of our office in East Grinstead.

This is a fantastic opportunity for a skilled compliance professional to join a business with ambitious growth plans, and the scope to make a real difference in the daily running of the business.

Purpose of the Role

To lead and manage the Quality Assurance function across the Hub, driving consistent quality standards, regulatory compliance and continuous improvement. The role ensures adherence to Group policies, FCA requirements and best practice, while supporting operational teams to improve client outcomes, colleague capability and risk management.

The QA Manager combines leadership, technical oversight and governance responsibility, with full ownership of the regional QA framework and outputs.

Key Responsibilities

Quality Assurance Leadership

• Lead and manage the Hub’s QA team, ensuring delivery against agreed standards and objectives.
• Own and oversee the Hub’s QA process, ensuring consistency with Group expectations and “My Compliance” requirements.
• Act as the primary QA point of contact for the Hub MD and Regional QA Lead.

Team Leadership & Development

• Oversee day-to-day QA operations, ensuring efficiency, quality and consistency.
• Set clear objectives, conduct performance reviews and manage accountability.
• Coach, mentor and develop QA colleagues to build capability and progression.
• Champion teammate engagement, wellbeing and open communication to drive retention and performance.

Risk, Governance & Compliance

• Ensure all QA activity complies with FCA regulation, legal obligations and internal governance frameworks.
• Proactively identify, assess and mitigate operational, regulatory and reputational risks.
• Maintain oversight of regulatory returns, insurer audits, complaints MI and root cause analysis, breach and risk register, CIO checks, introducer, AR and IAR QA checks.

Continuous Improvement & Best Practice

• Drive continuous improvement initiatives across the Hub and region.
• Support delivery of the Retail Broker Toolkit and QA-related training programmes.

For more information please apply online or contact Dan Hurley.