Quality Assurance & Complaints Specialist

Integral UK LTD; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A Facilities and Maintenance firm is seeking a Quality Assurance and Complaints Handling Specialist in the UK. This role involves ensuring quality service delivery, handling escalated customer complaints, and collaborating with team leaders for effective customer service practices. Strong customer service background and analytical skills are vital. Join us to develop quality assurance protocols and enhance customer satisfaction.

Qualifications

• Proven experience in a customer service or call center environment.
• Strong understanding of customer service best practices.
• Ability to identify trends and root causes of complaints.

Responsibilities

• Evaluate and monitor customer service interactions.
• Develop and implement quality assurance protocols.
• Handle escalated customer complaints effectively.

Skills

Customer service experience

Quality assurance knowledge

Excellent communication skills

Analytical mindset

Conflict resolution

Education

Certification in quality management

Tools

CAFM software

Job description

A Facilities and Maintenance firm is seeking a Quality Assurance and Complaints Handling Specialist in the UK. This role involves ensuring quality service delivery, handling escalated customer complaints, and collaborating with team leaders for effective customer service practices. Strong customer service background and analytical skills are vital. Join us to develop quality assurance protocols and enhance customer satisfaction.