QA Analyst - Drive Quality & Operational Excellence (Hybrid)

ADP; Cheadle; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology company is seeking a Quality Assurance Analyst to enhance operational excellence. This position involves executing quality assurance activities including reviews, audits, and analysis to ensure compliance and client satisfaction. The role requires collaboration with cross-functional teams, providing coaching, and continuous improvement initiatives. The successful candidate will work in a hybrid model, split between the office and home, and contribute significantly to the quality of services offered to clients.

Benefits

25 days holiday

Private medical insurance

Subsidized gyms

Life assurance cover

Annual bonus scheme

Qualifications

• 2+ years of experience in quality assurance or compliance roles.
• Experience in service delivery environments focusing on quality control.
• Ability to interpret data and support root cause analysis.

Responsibilities

• Conduct detailed quality reviews and audits to ensure compliance.
• Provide coaching based on quality findings to improve performance.
• Communicate findings clearly to operational teams.

Skills

Attention to detail

Conducting quality audits

Coaching and feedback

Data analysis

Effective communication

Education

2+ years of experience in quality assurance

Tools

Quality assurance frameworks

Six Sigma

Job description

A global technology company is seeking a Quality Assurance Analyst to enhance operational excellence. This position involves executing quality assurance activities including reviews, audits, and analysis to ensure compliance and client satisfaction. The role requires collaboration with cross-functional teams, providing coaching, and continuous improvement initiatives. The successful candidate will work in a hybrid model, split between the office and home, and contribute significantly to the quality of services offered to clients.