Public Feedback Team Caseworker/Advisor

Gloucestershire Constabulary; Gloucester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A regional law enforcement agency located in Gloucester is seeking a Public Feedback Caseworker to join their dedicated team. The role involves investigating complaints from the public and resolving issues effectively. Excellent communication skills and a solid understanding of IT systems are essential, as the candidate will interact with complainants daily. The position offers some remote work flexibility after training and is predominantly office-based at Police HQ, Waterwells, Gloucester.

Qualifications

• Strong communication skills required for daily interactions with complainants.
• Understanding of IT systems necessary for the role.

Responsibilities

• Investigate and resolve complaints received by the Constabulary.
• Deliver the feedback process through complaint casework.
• Negotiate complaint resolution and manage conflicts.

Skills

Excellent communication skills

Sound knowledge of IT systems

Job description

Gloucestershire Constabulary is recruiting a Pubic Feedback Caseworker , the successful candidate will join a small but dedicated team off staff.

The Public Feedback Team are part of the Professional Standards Department within Gloucestershire Constabulary.

The Public Feedback Team investigate and resolve complaints received by the Constabulary. Trust and public support is crucial in policing, and dealing with complaints in a prompt and effective manner is critical.

The team champions the ethos that “we value feedback from the public – it helps us to improve”. The role will include delivering the feedback process across the constabulary through complaint casework, recognition, and acting within regulations, but also using innovation and creativity to negotiate complaint resolution and resolve potential conflicts with police colleagues and the public.

Excellent communication skills will be crucial for the successful candidate along with a sound knowledge and understanding of IT systems. The role involves speaking with complainants on a daily basis.

Recognising and administering thank yous received within the Constabulary is also a key part of the role. The role is based at Police HQ, Waterwells, Gloucester. The role is predominately office based but opportunity for remote working 1-2 days a week will be considered after initial training period, in consultation with line mangers.

The successful candidate will report to the Public Feedback Team Inspector. Full training will be provided.

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At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities. You may wish to register with our Talent Bank- the link can be found here: https://gloucestershireconstabulary.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/8/pl/12/opp/457-Register-your-interest-with-Better-Together/en-GB