Public Area Cleaner - Hook, Hampshire

Elite Hotels; Hook; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel operator in Hook, Hampshire is looking for a Public Area Cleaner to ensure the cleanliness of public areas and meet guest expectations. The ideal candidate will be responsible for preparing allocated areas, anticipating guest needs, and promoting the hotel's image. This role is critical in maintaining a positive experience for all guests.

Qualifications

• Ability to recognize and meet guest needs.
• Strong communication skills for reporting to management.

Responsibilities

• Prepare public areas as allocated.
• Be aware of and anticipate guest needs.
• Report guest complaints to management.
• Promote the hotel's image at all times.

Job description

Public Area Cleaner - Hook, Hampshire

Key Responsibilities :

• To prepare Public areas as allocated.
• Be constantly aware of guest needs and recognise the expectations of guests.
• To anticipate guest requirements and take appropriate action to avoid guest complaints.
• To ensure that any guest complaints are reported to the Head or Deputy Head Housekeeper.
• To act as a Sales Person, promoting the image of the Hotel at all times.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.