PTS Controller

Buy A Boat Now; Torquay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare transport service provider is seeking a PTS Planning & Control Room Operator to coordinate patient journeys and manage communication effectively. In this dynamic role, you will be responsible for planning schedules, handling enquiries, and ensuring high-quality service delivery. The ideal candidate will demonstrate strong organizational skills, excellent communication abilities, and a commitment to adhering to operating procedures. Joining this friendly team offers opportunities for personal growth and a flexible work environment dedicated to quality patient care.

Benefits

Flexible working environment

Opportunities for growth and development

Qualifications

• Ability to manage communication channels within a fast-paced transport service.
• Experience in scheduling and planning under pressure.
• Capability to maintain effective relationships with diverse stakeholders.

Responsibilities

• Coordinate patient and vehicle journeys in response to requests.
• Adapt schedules swiftly for unforeseen changes.
• Provide clear updates to drivers and staff.
• Handle enquiries and bookings professionally.
• Follow operating procedures for safe transport.
• Maintain communication with healthcare personnel.
• Ensure efficient use of equipment and resources.
• Work flexibly across a 7-day rota.
• Maintain accurate transport and booking records.
• Contribute to risk assessments and quality improvement.

Skills

Excellent communication

Organizational skills

Attention to detail

Flexibility

Job description

The PTS Planning & Control Room Operator is responsible for coordinating patient journeys and managing communication channels within the Patient Transport Service (PTS) and Hospital Car Service (HCS). Working in a dynamic, fast-paced environment, the role involves planning and adapting daily schedules for patient and volunteer transport, ensuring high-quality, accurate, and timely service delivery. The operator handles a large volume of enquiries and bookings, requiring excellent communication, organizational skills, and attention to detail. The role supports the achievement of efficient transport operations aligned with Trust policies, fostering collaborative relationships with staff, patients, and external agencies. Flexibility in working hours across a 7-day rota is essential to meet service needs.

Journey Planning

Organise and coordinate patient and vehicle journeys in advance and in response to urgent or unforeseen requests.

Real-Time Scheduling

Adapt and re-arrange schedules swiftly to accommodate sudden changes.

Communication

Provide clear verbal directions and updates to PTS staff and HCS drivers via phone, in person, or satellite navigation links.

Enquiry and Booking Management

Handle enquiries and bookings with accuracy, courtesy, and professionalism, ensuring all requests are processed efficiently.

Adherence to Procedures

Follow standard operating procedures, policies, and relevant legislation to ensure safe, compliant, and high-quality transport services.

Collaboration

Maintain effective communication and working relationships with patients, relatives, healthcare staff, external agencies, and the transport team to support seamless operations.

Resource Management

Ensure the appropriate and efficient use of equipment and resources.

Support and Flexibility

Work flexibly within a rota system, covering shifts across all days and times, and support colleagues as needed to meet service objectives.

Record Keeping

Accurately record and update transport and booking information in line with trust standards and policies.

Risk and Quality Improvement

Contribute to clinical governance through incident reporting, risk assessments, and continuous improvement initiatives.

Why Work With Us

Join a friendly, supportive team dedicated to making a positive difference in patient transport. We value diversity, professionalism, and innovation, offering opportunities for growth and development. Our flexible working environment and commitment to quality care create a rewarding workplace where your skills and dedication truly matter.