Proposition Design & Customer Experience Lead – Energy

EDF Energy; Kemp Town Estate; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading energy provider in the UK is looking for an EDF Propositions and Experience Lead. This hybrid role emphasizes designing customer-centric propositions that solve real customer pain points. Candidates should have experience in proposition design and customer engagement, coupled with excellent communication skills. A competitive salary and benefits package, including a pension scheme and customisable perks like gym memberships, are offered.

Benefits

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Qualifications

• Experience in proposition design, customer experience, or product management in a regulated industry.
• Proven experience designing and delivering loyalty campaigns with measurable impact.
• Ability to lead projects from concept to delivery.
• Skilled at communicating with senior stakeholders.

Responsibilities

• Lead the design of home propositions to solve customer pain points.
• Translate customer insights into actionable concepts.
• Define end-to-end customer journeys.
• Oversee proposition trials and capture feedback for improvement.

Skills

Proposition design

Customer experience

Product management

Data analysis

Agile frameworks

Stakeholder communication

Tools

Jira

Trello

Job description

A leading energy provider in the UK is looking for an EDF Propositions and Experience Lead. This hybrid role emphasizes designing customer-centric propositions that solve real customer pain points. Candidates should have experience in proposition design and customer engagement, coupled with excellent communication skills. A competitive salary and benefits package, including a pension scheme and customisable perks like gym memberships, are offered.