Property Support Engineer - Fire

Tesco UK; Tees Valley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in the United Kingdom seeks a Service Support Engineer to ensure the smooth operation of fire-related maintenance tasks. You will provide remote support, diagnose issues proactively, and collaborate across teams to improve fire safety compliance. The ideal candidate has significant engineering experience, particularly in fire safety standards and customer service, with a strong problem-solving mindset. The role emphasizes community and colleague welfare, backed by a supportive and inclusive work culture.

Qualifications

• 5 years’ experience within a relevant industry provider in a related engineering role.
• Fire background of installing/maintaining fire equipment and alarm systems.
• Proven experience in servicing and maintaining fire detection and suppression systems.

Responsibilities

• Provide remote technical support to diagnose and resolve maintenance issues.
• Act as first-line support for the Fire Technical Manager and field teams.
• Collaborate with colleagues across functions to optimize resource allocation.

Skills

Maintenance and/or engineering experience

Strong diagnostic and problem-solving skills

Customer service in a relevant fast moving 24/7 business

Education

FIA (Fire Industry Association) training or equivalent

Knowledge of fire safety standards and regulations

Job description

Overview

Join our dynamic Property Maintenance team as a Service Support Engineer, where you\'ll play a key role in keeping our stores and offices running smoothly, safely, and efficiently. This is a fantastic opportunity for someone who thrives on solving problems, collaborating across teams, and making a real impact every day.

The hiring manager is Tony Allen.

Responsibilities

• Provide remote technical support to proactively diagnose and resolve fire-related maintenance issues, ensuring timely and permanent solutions.
• Act as first-line support for the Fire Technical Manager and field teams.
• Play an active role in the national fire risk assessment project, driving compliance and safety.
• Use available systems to identify trends and opportunities that improve maintenance operations.
• Collaborate with colleagues across functions to optimize resource allocation and dispatch programs, building strong relationships and managing expectations effectively.
• Develop and implement formal incident and investigation methodologies to strengthen our ways of working.
• Conduct site visits as required to support technical needs and ensure standards are met.
• Maintain a safe environment for colleagues and customers in all stores and offices.
• Ensure all assets are repaired within agreed timeframes to minimize disruption.
• Put community, customer, and colleague welfare at the heart of every decision.
• Meet all statutory and compliance requirements consistently.
• Manage workload efficiently to maximize productivity and deliver results.
• Be cost-conscious in all actions while treating others with respect and fairness.

Qualifications

• Maintenance and/or engineering experience
• Customer service in a relevant fast moving 24/7 business
• 5 years’ experience within a relevant industry provider in a related engineering role
• Fire background of installing / maintaining fire equipment and alarm systems
• Proven experience in servicing and maintaining fire detection and suppression systems
• Knowledge of fire safety standards and regulations (BS 5839, BS 5306, BS EN 54, BS 9997)
• FIA (Fire Industry Association) training or equivalent
• Strong diagnostic and problem-solving skills
• Full UK driving license

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we\'re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you\'re just kicking off your career, juggling passions, or navigating big life events, we\'re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We\'re proud to be an accredited Disability Confident Leader, where everyone\'s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, please note that you can click here for more information. And if you\'re interested in joining our team but don\'t tick every box, don\'t let that hold you back from applying.