Property Services Team Leader

The Riverside Group; Camden Town; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A prominent housing association in the UK is seeking a Property Services Team Leader to manage an operations support team. The role involves ensuring effective administration surrounding repairs and services, while leading a dedicated team committed to customer satisfaction. Candidates should possess strong communication and management skills, along with the ability to solve problems effectively. This permanent position requires previous line management experience and advanced IT proficiency, offering flexible working options and comprehensive development opportunities.

Benefits

Flexible working options

Investment in personal development and technology

Wide range of benefits

Qualifications

• Strong communication skills are essential for managing teams and relationships.
• Previous line management experience preferred for leading administrative teams.
• Advanced IT skills are necessary for effective job performance.

Responsibilities

• Lead and manage an operations support team focused on repair and service administration.
• Ensure effective relationships with stakeholders and customers.
• Conduct coaching and mentoring sessions with team members.

Skills

Previous line management experience

Advanced IT skills

Excellent communication skills

Excellent organisational skills

Proven problem-solving skills

Good time management

Strong customer experience ethos

Ability to work independently and as part of a team

Job description

Job Title: Property Services Team Leader
Contract Type: Permanent
Salary: £40,557.46 Per annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Arlington, London / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Property Services Team Leader
You will be responsible for leading and managing one of the six operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders. Ideally in this role you will effectively line manage one of the administrative teams. You will lead, manage, motivate, engage and support the team to deliver a customer focused service, also you will be providing leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.

About you

• Previous line management experience.
• Advanced IT skills and literacy.
• Excellent communication skills, both written and verbal.
• Excellent organisational skills.
• Proven track record of problem solving, identifying and resolving issues promptly.
• Good time management, planning & organisational skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.

Role profile
You will be responsible for leading and managing one of the six operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders.

Role requires you to:

• Effective line management of one of the administrative teams. You will lead, manage, motivate, engage and support the team to deliver a customer focused service.
• Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
• Understanding and adherence to Financial and Procurement procedures.
• Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
• Support Senior Managers to monitor and manage DLO and third party contractor performance to achieve agreed service levels and KPIs.
• Management of gas servicing, communal heating servicing, M&E PPM, EICRs and similar and the management of associated compliance data, certificates and legal packs.
• The timely production of management reports to support service delivery and meet business requirements.
• Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
• Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
• Any other reasonable duties to support service delivery.

Person specification

Essential

• Previous line management experience.
• Advanced IT skills and literacy.
• Excellent communication skills, both written and verbal.
• Excellent organisational skills.
• Proven track record of problem solving, identifying and resolving issues promptly.
• Good time management, planning & organisational skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.

Desirable

• Contract management admin support.
• Experience working in the housing/property sector.
• Experience of scheduling the multi-disciplinary delivery of a large repairs service using an ICT job appointing tool.
• Experience in the use of ICT systems including mobile working, job management and performance systems.
• Experience of working in a pressurised environment, dealing with challenging situations.
• Social housing experience.
• Experience of partnership working.
• Outline knowledge of Repair & Maintenance methodologies.
• Knowledge of job ordering / information systems.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.