Property Services Coordinator: Scheduling & Customer Care

Sovereign Housing Association Limited; Blandford Forum; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading UK housing association is seeking a Coordinator for their Property Services division in Blandford. This role involves scheduling work for trades staff, managing diaries, and being the primary contact for customer queries. Ideal candidates will have solid administration experience, a strong customer service focus, and the ability to work under pressure. Excellent benefits include 25 days holiday, matched pension scheme, and wellbeing discounts. Join a supportive team during an exciting time of change.

Benefits

25 Days Holiday + Bank Holidays

Generous matched pension scheme

Wellbeing discounts

Enhanced maternity/adoption pay

3 additional Wellbeing days

Qualifications

• Solid experience in administration in a customer-focused role.
• Ability to think clearly and work well under pressure.
• Confident telephone manner with strong customer service focus.

Responsibilities

• Schedule work diaries for trades completing repairs.
• Serve as the first point of contact for business partners.
• Manage diary and bookings schedule for the team.
• Assist in resolving complaints and queries.

Skills

Administration experience

Customer service focus

Ability to manage workload

Understanding of building maintenance terminology

Tools

Multiple computer systems

Job description

A leading UK housing association is seeking a Coordinator for their Property Services division in Blandford. This role involves scheduling work for trades staff, managing diaries, and being the primary contact for customer queries. Ideal candidates will have solid administration experience, a strong customer service focus, and the ability to work under pressure. Excellent benefits include 25 days holiday, matched pension scheme, and wellbeing discounts. Join a supportive team during an exciting time of change.