Property Operations Manager - London

The National Trust; Greater London; On-site; GBP 33,000; Full time

Job summary

A heritage conservation organization is seeking a Property Operations Manager for Morden Hall Park in London. The role involves overseeing daily operations, ensuring compliance, and enhancing visitor experiences. Candidates should possess operational management abilities, leadership skills, and effective communication. The job offers an inclusive culture, substantial pension scheme, flexible working opportunities, and various employee perks. This position requires a commitment to accessibility and high service standards.

Benefits

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Flexible working options

Qualifications

• Proven track record of managing budgets and small projects.
• Experience in fast-paced operations management.
• Knowledge of health and safety compliance.

Responsibilities

• Oversee daily operation of Morden Hall Park.
• Ensure visitor operations and compliance.
• Collaborate with teams to enhance visitor experience.

Skills

Operational management ability

Leadership skills including coaching

Effective communication skills

Ability to manage operational risk

Skilled in stakeholder engagement

Job description

Property Operations Manager - London*

Summary*

Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.*

We’re looking for a Property Operations Manager at Morden Hall Park, to be responsible for the daily operation of this busy and much-loved National Trust site, and for introducing improvements to make it as welcoming as possible for everyone.

• The advertised salary is inclusive of an Outer London weighting allowance of 3,315 per annum.*
• What it's like to work here*

As Property Operations Manager, you’ll be accountable for the day-to-day management, visitor operations and compliance for Morden Hall Park and be lined managed by the Visitor Operations & Experience Manager.

Working with the Visitor Operations & Experience Manager, the General Manager and other colleagues, you will contribute to the strategic priority to End Unequal Access and Inspire Millions.

From time to time, you will stand in for the Visitor Operations & Experience Manager to run the place or attend external partner meetings in their absence.

This is a front line operational management role, with at least 80% of your time spent on-site.

Working hours are typically 9am–5pm, with occasional early or late shifts.

You’ll join the Duty Manager rota, including weekends and bank holidays, with Time Off in Lieu (TOIL) for additional hours.

Morden Hall Park is a green oasis in the heart of London.

Just 500 metres from the Northern Line, it feels like a countryside in the city.

We’re a vibrant, welcoming space where no two days are the same, and access and inclusion are at the heart of everything we do.

Click here for more information about this location

What you'll be doing*

You’ll work collaboratively with your colleagues – particularly those in visitor experience, community, facilities and countryside roles – to run the visitor operations here.

Together, you’ll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves.

You’ll be part of an operational delivery team working collaboratively with Facilities & Business support colleagues, taking a senior role of site operations from a staff, volunteer and visitor perspective.

Who we're looking for*

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below : *

• Operational management ability
• Leadership skills including coaching, team development, motivation and communication
• Ability to manage operational risk, including how to assess and manage risk effectively
• Proven track record of managing budgets, finances, small projects and contracts
• Effective communication and stakeholder engagement skills

Criteria for all other applicants : *

• Practised and confident in managing fast-paced operations
• An inspiring leader and manager of people, adept at leading diverse professional teams
• A skilled collaborator and communicator, comfortable with taking decisions
• Aware of the importance of excellent service, growing support for an important cause and high standards of presentation
• Up to date with health and safety, compliance and emergency procedures
• Familiar with business planning, growing income and managing budgets
• Committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction.

The package*

The National Trust has the motto ‘For everyone, for ever’ at its heart.

We’re working hard to create an inclusive culture, where everyone feels they belong.

It’s important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out moreabout the benefits we offer to support you.