Property Manager

Newton Property Management Ltd; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management firm based in Scotland is seeking a dedicated professional to oversee customer service and manage a portfolio of clients. Responsibilities include ensuring adherence to customer excellence standards, managing repairs, and facilitating effective communication with customers and contractors. The ideal candidate will possess a full UK driving license, previous customer service experience, and strong teamwork abilities. This role offers a range of benefits, including a car allowance and enhanced parental leave.

Benefits

Car Allowance

Group Life Insurance

Employee Loan Scheme

Pension Scheme

Objective based bonus

Complimentary birthday off

Additional complimentary festive leave

Enhanced parental leave

Sick Pay

Bereavement leave

Responsibilities

• Responsible for the delivery of the 'Newton Way' customer excellence charter.
• Building and maintaining relationships with both customers and contractors.
• Responsible for creating and distributing regular customer communications.
• Conduct regular owners' meetings, in both individual and group settings.
• Plan, attend and manage evening AGMs for portfolio sites.
• Responsible for instructing and monitoring both reactive and proactive repairs.
• Manage and co-ordinate customer insurance claims process.
• Conduct regular property visits.
• Ensuring customer records are kept accurately and up to date.

Skills

Full, clean UK Driving License

Previous experience in a customer service-based role

Strong communicator

Ability to work well as part of a team

Proficient using Office 365

Ability to work to targets

Works well under pressure

Previous experience using a CRM based system

Job description

Overview

Role: Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.

Responsibilities

Customer experience & engagement:

• Responsible for the delivery of the ‘Newton Way’ customer excellence charter
• Building and maintaining relationships with both customers and contractors
• Responsible for creating and distributing regular customer communications
• Conduct regular owners’ meetings, in both individual and group settings
• Plan, attend and manage evening AGM’s for portfolio sites

Portfolio management:

• Responsible for instructing and monitoring both reactive and proactive repairs
• Manage and co-ordinate customer insurance claims process
• Conduct regular property visits

Record keeping:

• Ensuring customer records are kept accurately and up to date

Specific skills, capabilities & requirements

• Full, clean UK Driving License
• Previous experience in a customer service-based role
• Strong communicator
• Ability to work well as part of a team
• Proficient using Office 365
• Ability to work to targets
• Works well under pressure
• Previous experience using a CRM based system is preferable, but not essential

Benefits

• Car Allowance
• Group Life Insurance
• Employee Loan Scheme
• Pension Scheme, including salary sacrifice enhanced pension scheme.
• Objective based bonus
• Complimentary birthday off
• Additional complimentary festive leave
• Enhanced parental leave (maternity, paternity, adoption leave)
• Sick Pay
• Bereavement leave

.....any many more !