Property Management Manager

Humphrey & Kirk; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A property management company is looking for an experienced Property Manager based in Norwich, England. You will lead a team, conduct daily meetings, and ensure compliance with regulations. Ideal candidates have at least three years of experience in residential lettings, strong leadership skills, and exceptional customer service abilities. The role promotes team development and effective property management.

Qualifications

• At least 3 years' experience as a Property Manager within residential lettings.
• Strong communication skills to effectively manage clients and team members.
• Ability to lead and motivate a team, fostering a positive working environment.

Responsibilities

• Manage and lead a team of Property Managers.
• Conduct daily meetings with the Property Management team to align on objectives.
• Ensure the team follows all regulations, maintaining the highest compliance standards.

Skills

Team Leadership

Coaching

Communication

Customer Service

Job description

Responsibilities

• Team Leadership: Manage and lead a team of Property Managers.
• Daily Meetings: Conduct daily meetings with the Property Management team to align on objectives.
• Coaching: Support and coach your team to meet Key Service Indicators (KSIs).
• Performance Management: Regularly assess team members' performance, including one-to-one meetings.
• Compliance: Ensure the team follows all regulations, maintaining the highest compliance standards.
• Property Inspections: Regularly inspect properties to ensure they meet standards.
• Tenant Negotiations: Handle tenancy extensions, renewals, and tenancy negotiations.
• Maintenance & Repairs: Work with contractors to resolve any maintenance or repair issues at properties.
• Arrears & Evictions: Manage rental arrears and process eviction requests when necessary.
• Regulatory Standards: Ensure all properties meet health and safety standards.
• Relationship Building: Build and maintain strong relationships with landlords, tenants, and contractors.
• Complaints Resolution: Handle complaints effectively and efficiently.
• Check-Ins/Check-Outs: Complete property check-ins, check-outs, and manage full inventory reports.

Qualifications

• Driving License: Full UK Driving Licence (manual vehicle required).
• Experience: At least 3 years' experience as a Property Manager within residential lettings.
• Leadership: Ability to lead and motivate a team, fostering a positive working environment.
• Communication: Strong communication skills to effectively manage clients and team members.
• Regulatory Knowledge: In-depth understanding of current residential lettings legislation.
• Customer Service: Exceptional customer service and relationship-building skills.
• IT Skills: Basic IT knowledge required.
• Eligibility: You must have legal entitlement to work in the UK (proof of right to work required).
• Proof: You will need to provide proof of address, National Insurance number, and driving license check.

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