Property & Client Services Manager

Turner Townsend; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job description

Registered Manager – Children’s Residential (Blaenau Gwent)

Salary: Up to £50,000
Hours: Full-time, 40 hours per week
Contract: Permanent

About the Role: We are seeking an experienced Registered Manager to lead a well-established children’s residential home. The role involves overseeing all aspects of daily operations, ensuring compliance with health and safety standards, and providing high‑quality care to children and young people.

Property Manager – Great Shelford

Salary: £40‑45k + Performance Bonus (OTE £55k+)
Contract: Full Time, Permanent

Key responsibilities:

• Act as central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with tradespeople/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously with communication with landlord, tenants, contractors and internal partners
• Providing a first‑class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and experience required:

• Strong customer service skills and confident communicator
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group UK is an equal opportunities employer.