Project Worker

Sanctuary Group; Costessey; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading supported living organization is seeking a Project Worker in Costessey to support individuals who have experienced homelessness. This role involves assessing needs, developing support plans, and being an initial contact for customer queries. Candidates should have relevant experience, a NVQ3 in Health and Social Care, and a driving license. The position offers a range of benefits including generous holiday entitlement and learning opportunities.

Benefits

At least 25 days paid holiday

Pension scheme with contributions

Various online discounts

Health and well-being plans

Life assurance

Family-friendly arrangements

Tax-efficient savings scheme

Learning and development opportunities

Qualifications

• Experience in supporting individuals facing homelessness.
• Proactive and flexible attitude in facing challenges.
• Strong organizational abilities for managing workloads.

Responsibilities

• Support individuals navigating challenges of homelessness.
• Assess and update personal support plans for clients.
• Serve as the primary contact for customer inquiries.
• Build and maintain relationships with clients.

Skills

Experience working with adults who have experienced homelessness

Enthusiastic and flexible with a strong 'can-do' attitude

Ability to work as part of a team and on own initiative

Strong organisational skills and functional literacy and numeracy

Ability to react quickly to changing priorities while meeting deadlines and targets

Driving licence and access to a vehicle

Education

NVQ3 in Health and Social Care

Job description

Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service, Selwyn House, Dereham.

Employment Type: Project Worker
Location: Cannell Court, 2A Roundwell Road, Costessey, Norwich, Norfolk, NR5 0PA
Pay: £13.34 per hour

Role Overview

The Project Worker will support individuals who have experienced homelessness to maximise their potential and independence. You will assess needs, develop and update support plans, and act as the first point of contact for all customer queries.

Responsibilities

• Provide support to encourage our customers who have faced homelessness to maximise their own potential and independence
• Assess customers’ needs by writing and updating support plans
• Serve as a first point of call to receive and direct all customer queries
• Develop relationships with customers, ensuring their personal choice, privacy and dignity are maintained
• Liaise with external support links to improve customers’ confidence, health and wellbeing, and offer training and encouragement toward employment and education
• Handle occasional emergency situations
• Keep accurate and high‑quality written records

Skills and Experience

• Experience working with adults who have experienced homelessness
• Enthusiastic and flexible with a strong "can‑do" attitude
• Ability to work as part of a team and on own initiative
• Strong organisational skills and functional literacy and numeracy
• Ability to react quickly to changing priorities while meeting deadlines and targets
• NVQ3 in Health and Social Care, or willingness to work towards one is essential
• Driving licence and access to a vehicle is essential

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• Life assurance
• Family‑friendly arrangements, including opportunities for flexible working
• Tax‑efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

#SancSLiving
We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time – don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Reference: 224787