Project Manager (SaaS Implementations)

ZipRecruiter; City Of London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A dynamic technology solutions firm is seeking a Project Manager to join their Implementations team in London. The ideal candidate will have over 5 years of experience in client-facing project management within the SaaS sector, adept at leading software implementations and managing client relationships. This role involves guiding clients through successful onboarding and ensuring seamless software deployment while collaborating cross-functionally. The position is primarily onsite with occasional travel required.

Qualifications

• 5+ years’ experience in a client-facing project management role within a SaaS or consulting environment.
• Strong background in enterprise-level software implementations.
• Excellent communication and presentation skills.

Responsibilities

• Lead customer onboarding and software implementation projects from start to finish.
• Collaborate with clients to gather requirements and translate them into clear specifications.
• Manage project timelines, milestones, risks, and resources.

Skills

Client-facing project management

Software implementation

Problem-solving

Communication skills

Analytical mindset

Job description

Overview

London (4 days onsite)

Salary: up to £60k

Our client is a fast-growing, enterprise-ready workforce management platform purpose-built for the services industry.

They’re passionate about building a team of service-first, solution-driven professionals who thrive in a fast-paced, collaborative environment.

They're looking for a Project Manager to join their dynamic Implementations team! If you have experience working in SaaS or HRIS environments and a background in the hospitality sector, this is a fantastic opportunity to lead impactful projects from start to finish. You’ll play a key role in guiding clients through smooth implementations, ensuring they get the very best from the solutions.

The Role

Key Responsibilities

• Lead customer onboarding and software implementation projects from start to finish.
• Collaborate with clients to gather requirements and translate them into clear specifications.
• Configure the platform to meet client needs and ensure seamless deployment.
• Manage project timelines, milestones, risks, and resources, reporting progress to stakeholders.
• Solve complex process and technology challenges with a mix of best practices and creative thinking.
• Act as an advocate for clients within cross-functional teams, ensuring customer needs are prioritised.

Qualifications

• 5+ years’ experience in a client-facing project management role within a SaaS or consulting environment.
• Strong background in enterprise-level software implementations.
• Experience with either HRIS, Workforce Management, or Payroll systems
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.
• Skilled at scoping requirements, identifying tasks, and managing resources effectively.
• Strong problem-solving and analytical mindset with close attention to detail.
• Comfortable managing multiple projects simultaneously in a fast-paced environment.
• Willing to travel up to 10%.
• Self-motivated, collaborative, and eager to grow with a scaling company.
• This role reports to the Manager of Implementation, UK.

Notes

If you’re a natural problem-solver who enjoys building solutions and working at startup speed, this could be a great fit for you.