Project Manager (Housing Transformation)

ZipRecruiter; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A local council is seeking an Interim Programme Manager to lead the Repairs Improvement Programme focused on organisational redesign and service efficiency. The ideal candidate will have experience with large-scale transformations and strong project management skills related to housing repairs. This role demands excellent communication and stakeholder engagement capabilities.

Qualifications

• Proven track record of leading large-scale organisational redesign or service transformation projects.
• Strong expertise in programme and project management.
• Understanding of housing repairs services and the challenges facing local authorities.

Responsibilities

• Lead the design and delivery of organisational change projects.
• Work collaboratively with senior managers and teams.
• Provide regular updates and assurance reports to stakeholders.

Skills

Organisational redesign

Programme and project management

Stakeholder management

Analytical skills

Communication skills

Job description

Overview

Role Purpose The Interim Programme Manager will play a central role in delivering the Council’s Repairs Improvement Programme, which is a cornerstone of the Housing Improvement Plan. The focus of this role is on organisational redesign and the implementation of a new repairs operating model to ensure services are efficient, customer-focused, and deliver consistently high standards.

Responsibilities

• Lead the design and delivery of organisational change projects within the Repairs Improvement Programme, with a focus on implementing the new repairs operating model.
• Drive forward significant change working with the repairs service senior management team.
• Work collaboratively with senior managers, trade teams, planners, and support functions to design processes, structures, and roles that improve productivity, resident experience, and value for money.
• Translate the operating model into clear project plans, milestones, and deliverables, ensuring benefits are identified, tracked, and realised.
• Support cultural change across the repairs service by engaging staff, building ownership of new ways of working, and strengthening accountability.
• Develop and oversee programme documentation including risk registers, benefits plans, and governance reporting to ensure transparency and assurance.
• Work closely with performance, ICT, procurement, and finance colleagues to ensure enablers for the new model (e.g. systems, data, contracts, budgets) are in place.
• Provide regular updates and assurance reports to senior leaders, governance boards, and external stakeholders.

Qualifications and Skills

• Proven track record of leading large-scale organisational redesign or service transformation projects, ideally within a complex public sector or housing context.
• Strong expertise in programme and project management, with experience of delivering operating model changes from design through to implementation.
• Understanding of housing repairs services and the challenges facing local authorities/registered providers; direct experience of repairs improvement is highly desirable.
• Demonstrated ability to manage complex stakeholder relationships and engage staff, trade teams, contractors, and in change programmes.
• Strong analytical and problem-solving skills, with the ability to translate strategic priorities into practical solutions.
• Experience of embedding cultural change and new ways of working in frontline services.
• Excellent communication skills, able to produce clear and compelling plans, reports, and presentations for senior leaders and governance boards.