Project Manager - Continuous Improvement

Thames Water; Reading; Hybrid; GBP 56,000 - 67,000; Full time

Job summary

A leading UK water company is seeking a Project Manager – Continuous Improvement based in Reading. You will be responsible for delivering Transition or Integration Projects, improving processes, and enhancing team performance. The role requires a strong customer service ethic and experience in managing process improvements. Competitive salary offered between £56,000 to £67,000 per annum alongside excellent benefits including a generous pension scheme and 26 days holiday, rising with service.

Benefits

Pension Scheme

Cycle to Work schemes

Life assurance

Annual health MOTs

Physiotherapy and counselling access

Qualifications

• Essential criteria includes HNC or above in an appropriate subject.
• Proven track record of delivering process improvements and change projects.
• Excellent communication skills with stakeholders.

Responsibilities

• Identify and implement improvements to documents and processes.
• Maintain stakeholder relationships across teams for continuous improvement.
• Manage and develop project teams in a culture of accountability.

Skills

Excellent communication and engagement style

Proven track record of delivering improvement

Strong external customer service ethic

Education

HNC or above in an appropriate subject

Tools

Project Management methodologies

Job description

This is an exciting opportunity to join a new team in the Thames Water Major Projects and Programmes Team. As a Project Manager – Continuous Improvement, you will be accountable for the delivery of a Transition or Integration Project or Programme for the Thames Water Major Projects and Programmes Team.

This will be achieved by identifying clear action plans for achieving required outcomes to time, cost (where relevant) and quality for several different workstreams. Engaging with the Major Projects and Programmes Teams, other teams across Thames Water and service providers you will manage the delivery of these plans and where required gain buy in from key personnel to own actions and facilitate and assist in their delivery.

Driving the development and continuous improvement of the project teams and supply chain, relentlessly striving to deliver enhanced health, safety & environment outcomes, customer delight and superior commercial performance.

What you’ll be doing as a Project Manager – Continuous Improvement

• Proactively Identify and implement improvements to documents and processes within the Stage Gate Process.
• Maintain strong stakeholder relationships across the team, wider business, our service providers to support communications and continuous improvement.
• Manage and develop people in a culture of accountability and achievement.
• Encourage and implement innovation from supply chain to develop a continuous improvement project culture.
• Establish and continuously promote a proactive health, safety & environment culture across the project and our service providers.
• Hybrid – Clear Water Court Reading – with travel required to other Thames Water sites
• 36 hours a week.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is:

• HNC or above in an appropriate subject or significant experience in similar role.
• Excellent communication and engagement style.
• Relevant industry and business knowledge.
• Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.
• A proven track record of successfully delivering process improvements, change projects or programmes of work.

Additional skills and experiences would be great to have/bring

• Excellent contractual awareness of Project Management work.
• A proven track record of managing the performance of third-party organisations.
• Strong commercial approach with a good level of contract knowledge. Bases decisions on a balance of business development and cost control issues.
• Proven process improvement design and implementation capability.

What’s in it for you

• Competitive salary from £56,000 to £67,000 per annum.
• 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.