Project Consulting Design and Delivery Lead

Ernst & Young; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global professional services firm is seeking a PCD&D Consultant in the City of Westminster. This role focuses on strategic planning and implementation of office technology solutions. Key responsibilities include partnering with various project stakeholders, driving the technology experience, and ensuring alignment with budget targets. Candidates should have a college degree related to technology and 8-10 years of experience in consulting or project management. Familiarity with AV, IoT, and Change Management concepts is also required. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• 8 to 10 years of experience in a Consulting or Product/Project Management role.
• Familiarity with Change Management concepts and best practices.

Responsibilities

• Partner with project stakeholders on key initiatives.
• Develop trusted advisor status.
• Drive technology experience.
• Oversee RFP processes for office projects.
• Collect feedback to improve solutions and user experiences.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Project management

Education

College degree in related technology field

Tools

AV technologies

IoT solutions

Print technology

Smart Lockers

MyDay platform

Secure Access technologies

Job description

The PCD&D Consultant role drives the strategic planning, design and implementation of all office technology to support EY business needs on all office projects globally. This role is Area based and develops and coordinates the relationships among related key project stakeholders such as the Real Estate portfolio Deployment Leads, IT PM\'s, technology integrators, Facilities teams, project management teams (i.e. CBRE), architects (i.e. Gensler), I&O product teams and BRM Leads. The role will meet with the business to understand requirements, advise and consult on current technologies available and application of them to meet requirements or offer alternatives. Working with the broader project team, the role analyzes project floor plans to apply technical solutions as per business requirements. The role additionally determines opportunities to eliminate or consolidate redundancies in platforms to ensure optimal end user experience and drive cost efficiency and global consistency in designs and applications. The role partners with BRM, RE, FM and Product Portfolio Leads on all proposed design specifications and monitors vendor activities in accordance with the agreed to project plans and business directives. The role is a thought leader in office technology solutions, design and best practices and will maintain industry knowledge on architectural standards, RE trends and emerging technologies. The role will also support the Change Management aspects of project handover to Day 2 support assisting with the coordination of site training for support staff, documentation of escalation paths and associated change communications.

Responsibilities

• Partner with relevant project stakeholders on key initiatives and stakeholder engagement
• As part of office projects attend steercos with business line executives, OMP\'s and decision makers
• Develop trusted advisor status
• Ensure technologies are applied correctly and aligned to expectations
• Drive the technology experience
• Orchestrate the solutioning and design of technology products and services into the office
• Partner with Real Estate D\&P Leads, Facilities, IT PMO, Architecture, PM teams, BRM as well as other key project stakeholders to ensure a complete and successful end user experience is achieved
• Oversee the RFP process for office projects where applicable
• Maintain alignment to stated budget targets
• Collect feedback and share with the I&O Product Teams to improve our solutions and experiences.
• Analytical/Decision-Making Responsibilities: The role is primarily a consulting role and requires a solid analytical acumen and solution orientation to understand the nuances of business requirements and applying solutions to them. The role will guide appropriate changes, solutions and services within the directives of the role\'s remit. Utilizes a broad knowledge of technology used in EY offices and other aligned services to make role appropriate decisions including the efficient handling of design reviews as well as determine effective ways to address and mitigate issues. The role additionally requires consultative questioning, influence management and critical thinking skills to understand a current directive and recommend viable solutions that are both effective and support the value to the business.
• Supervision Responsibilities: The role is an individual contributor and is managed by the PCD&D Global Lead. However, the individual in this role must have managerial capacity to potentially manage a team or, as a result of specific projects under management, would be expected to influence and manage peers, vendors, suppliers and others in creating and executing the design plan or in the actual deployment of technology solutions.
• Maintains solid interpersonal skills to engage with others in the Firm as well as non EY entities in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence.
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
• Projects well-defined consultative skill to conduct effective questioning, hone in on key issues and information to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and/or executive management.
• Maintains an advanced comprehensive knowledge of related technology and solutions as well as the ET vision to recognize and position improvement opportunities in the relevant designs and process.
• Manifests a strong analytical and problem-solving ability to handle multiple and shifting priorities across a broad spectrum of projects and stakeholders and drive solutions that are both financially and technically sound.
• Maintains strong project management skills as well as various aspects of technology infrastructure design and implementation, to deliver projects on time and within scope and budget.
• Maintains appropriate knowledge of services and products of external vendor and suppliers in the office technology industry to manage their activities in project deliverables.
• Develops an in depth and continuous understanding of EY\'s business, the interconnectivity of the PCD&D team to the Firm\'s operating model. Recommends and promotes the benefits and the appropriate use of Office Technology Services and solutions as part of knowledge sharing and platform and services positioning.

Qualifications & Experience

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• Approximately 8 to 10 years of experience in a Consulting or Product/Project Management role.
• Additional experience required includes:
  • AV
  • IoT
  • Print
  • Smart Lockers
  • MyDay
  • Secure Access
• Familiarity with: Change Management concepts, methodologies and best practices.

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