Programme Coordinator

NHS; Tipton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local charity in Tipton seeks a Program Coordinator to oversee mental health programs. The ideal candidate will manage teams, coordinate services, and ensure programs meet targets within budget constraints. Strong communication and organizational skills are essential, along with experience in mental health support. The role offers numerous benefits including 28 days annual leave and comprehensive training.

Benefits

28 Days annual leave + 8 days bank holiday

Employee Assistance Programme

Free on-site parking

Comprehensive training and development opportunities

Exclusive deals and discounts

Qualifications

• Experience of successfully coordinating contracted project/services.
• Supervisory experience and the ability to motivate staff.
• Understanding safeguarding/child protection.

Responsibilities

• Coordinate and oversee the planning and implementation of mental health programs.
• Line management of direct reports, overseeing performance and development.
• Ensure programs remain within allocated budgets.

Skills

Good communication skills

Ability to manage teams

Organizational skills

Knowledge of mental health support

Education

Good standard of general education including maths and English at grade C or above

Tools

Microsoft Office

Database systems

Job description

Counselling, music and drama therapy, mindfulness, play andarts-based interventions are some of the many ways in which we support ourcommunities. If you are passionate about supporting people with theirmental health and well-being and are organised, a good communicator and cansupport our Clinical Service Manager in ensuring programmes are delivered ontime and within budget, then this role is for you.

Main duties of the job

To co-ordinate and oversee the planning and implementation marketing and evaluation of arange of designated programmes and initiatives. Manage direct reports and work closelywith all team members, to ensure the provision of responsive and effective services and theachievement of targets and outcomes within the parameters of the service specification andbudgetary constraints.

About us

We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.

What we offer:

28 Days annual leave + 8 days bank holiday (pro rata for part time employees)

Employee Assistance Programme

Free on-site parking

Comprehensive training and development opportunities

Exclusive deals and discounts on products and services

Friendly and supportive working environment

Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.

Email your completed application form to [e-mail] post to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL by the closing date 09/10/2025.

For an informal discussion please contact Anna Eeles at 07361 557478

Please note that we reserve the right to withdraw our job advertisements earlier than the published expiry date.Therefore, please submit your application as soon as possible.

Job responsibilities

Support the service manager to ensure referrals into theservice are directed through the appropriate MHCT programme(s), meet theprogramme(s) criteria and are allocated and assessed for the most appropriatesupport across any of MHCT services/programmes.

Line management of direct reports, to oversee and evaluateemployee contribution, performance and development, ensuring they are workingto the required quality standards and set targets.

Ensure that each programme remains within the allocatedbudget and promptly report any issues to the Service Manager.

Develop and maintain procedures /systems and be accountablefor the smooth day to day running of the service and its programmes.

Where appropriate, to support the link worker with theinitial triage of referrals and allocate them to the appropriate programme(s),redirecting any referrals which do not meet programme criteria to the originalreferring or signposting to internal/external services according to need.

Undertake allocation meetings, providing clear and conciseinstruction and guidance.

Recruit service users as Service Champions and workclosely with the Service Manager to provide opportunities for them to activelycontribute to service development.

Ensure that all MHCT employed and sessional practitionersaccess and participate in regular clinical supervision.

Establish a schedule and conduct regular file audits andreport findings to the Service Manager, with improvement proposals. Provideguidance and training for direct reports, as required.

Identify programme performance criteria and develop andimplement effective monitoring system to record and measure agreed outcomes inline with Key Performance Indications (KPIs).

Propose ways in which to improve service delivery andimplement any new initiatives/changes as agreed with the Service Manager.

Attend internal/external meetings, events and training anddevelopment opportunities as directed by the Service Manager.

Support the Service Manager and participate as directed, inthe delivery of workshops and presentations to a range of internal/externalaudiences.

Ensure all required data, case studies, impact evidence,performance against KPIs and other relevant information is recorded andmaintained via the appropriate system(s) and database(s) such as CustomerRelationship Management (CRM) and evidence-based tools e.g. Outcomes Star.

Preparation of internal/external monitoring reports andsubmission to the Service Manager for Executive Management Team (EMT) sign-off.

Following triage by clinical lead to oversee the allocationof referrals to sessional counsellors/therapists/specialists according to theirskills/qualification to meet the needs of the service user.

Work closely with HR to ensure the sessionalcounsellor/therapist recruitment and onboarding process is completed inaccordance with MHCTs safer recruitment process, including professionalmembership, insurances and CPD.

Support the Service Manager in ensuring there is sufficientsessional counsellor/therapist/specialists capacity to meet service demandsand requirements.

Work in an integrated way with CAMHS Single Point of Access(SPA) service.

In consultation with the Service Manager (Clinical Lead),ensure referrals which do not meet the programme criteria are directed back toSPA for triage to the most appropriate support.

Person Specification

Qualifications

• Good standard of general education or equivalent, including maths
• and English at grade C or above.
• Up to date Safeguarding / Child protection training
• Good knowledge and understanding of managing people and teams
• Good understanding of children and young people mental health
• requirements and support services
• Able to work unsupervised
• Ability to handle confidential material
• Knowledge of protection procedures record-keeping and information sharing policies
• Good working knowledge of Microsoft, Data base systems, Word,
• Excel and Outlook
• Excellent communication skills spoken, written and non-verbal
• communication
• Have good telephone /video call skills
• Excellent interpersonal skills
• Ability to prioritise tasks
• Experience of completing monitoring returns and evaluation reports
• Experience of providing workshops and presentation skills
• Has the skill to accurately report expenditure against budgets

Personal Qualities

• Must have a pleasant and approachable manner
• Must be reliable and flexible approach to work
• Able to take appropriate initiative
• Tactful and diplomatic

Experience

• Experience of successfully co-ordinating contracted project/services
• and supporting the delivery of KPIs
• Experience of working with statutory/voluntary organisations.
• Supervisory experience and the ability to motivate staff
• Experience of working with budgets and an understanding of day-today finance-related tasks
• Experience of working in an environment supporting children and
• adults experiencing a range of emotional difficulties, including
• anxiety, depression and self-harm
• A strong working understanding of, and a commitment to upholding
• legislation and policy (including clinical governance, NICE guidance,
• ethical guidelines (BACP, BABCP), child protection, equal
• opportunities, risk assessment and confidentiality)
• Experience of working with a range of CYP stakeholders including
• parents
• Working knowledge of counselling and therapeutic services

Other Factors

• Presentable Appearance
• Mature Approach
• Able to promote a good image for the Service
• Ability to travel as part of day to day working
• An Enhanced + Barred DBS will be required for this post, along with a
• maintained Update Service registration
• Commitment to own personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.