Professional Services Manager

YourCode; Remote; GBP 55,000 - 65,000; Full time

Job summary

A global EdTech organisation is seeking a Professional Services Manager to lead and develop a high-performing team and optimize service delivery. This remote role, with occasional travel, focuses on enhancing customer success and crafting scalable service offerings. The ideal candidate will have strong leadership experience in SaaS or EdTech, commercial acumen, and familiarity with delivery methodologies. This position offers a competitive salary of up to £65,000 along with benefits and growth potential.

Benefits

Competitive salary

Growth potential

Benefits package

Qualifications

• Experience in a Professional Services leadership role within SaaS or EdTech.
• Strong commercial acumen to monetise and scale services.
• Understanding of Higher Education procurement and delivery environments.

Responsibilities

• Leading and developing a high-performing globally distributed services team.
• Designing scalable delivery frameworks and best practices.
• Overseeing service delivery across implementations and consulting.

Skills

SaaS experience

Commercial acumen

Stakeholder management

Delivery methodologies

Building and executing strategies

Job description

Professional Services Manager – EdTech

📍 UK-based / Remote with occasional travel

💰 Up to £65,000 + Benefits

Are you a commercially‑minded leader with a passion for technology‑driven education? We’re supporting a fast‑growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets — with a particular focus on growth in the US Higher Education sector.

This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You’ll play a key role in ensuring customers achieve measurable value while driving revenue through an ever‑evolving suite of services.

What you’ll be doing

• ✔ Leading and developing a high‑performing globally distributed services team
• ✔ Designing scalable delivery frameworks, playbooks and best practices
• ✔ Overseeing service delivery across implementations, integrations, data migrations and consulting
• ✔ Supporting sales with scoping, proposals and value articulation
• ✔ Partnering cross‑functionally to create outcome‑focused service offerings
• ✔ Improving customer adoption, retention and overall success metrics
• ✔ Driving operational excellence with strong KPIs and feedback loops

What we’re looking for

• 🔹 Experience in a Professional Services leadership role within SaaS or EdTech
• 🔹 Strong commercial acumen – able to monetise and scale services
• 🔹 Understanding of Higher Education procurement and delivery environments
• 🔹 Excellent stakeholder management across regions and functions
• 🔹 Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
• 🔹 Both strategic and hands‑on – comfortable building and executing

Why apply?

• ✨ Influence global expansion and service strategy
• ✨ Join a mission‑driven organisation improving student outcomes
• ✨ Build scalable foundations and make a visible impact
• ✨ Competitive salary up to £65,000 + package + growth potential

If you thrive in a growing environment where you can shape the future of service delivery, we’d love to speak with you.