Professional Services Engineer

Nemo Resourcing; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An ambitious IT Managed Service Provider in the United Kingdom is looking for a Professional Services Engineer to join their talented team. This role offers the chance to work on diverse technology projects with a focus on Microsoft solutions. Responsibilities include project lifecycle contribution, technical approvals, and mentoring junior members. Candidates must possess strong Microsoft 365 skills and experience in an IT Managed Service Provider environment. A hybrid working model is available, allowing two days of remote work.

Qualifications

• Experience working in an IT Managed Service Provider required.
• Strong technical skills and hands-on experience necessary.
• Familiarity with security solutions preferred.

Responsibilities

• Contribute to the full lifecycle of internal and external projects.
• Provide technical approval for installations and change requests.
• Stay up to date on current technology and suggest it.

Skills

Experience working in an IT MSP

Excellent knowledge of Microsoft product set

Strong Microsoft 365 skills

Familiar with security solutions

SharePoint admin and configuration skills

Good experience of Windows Server deployment

Strong understanding of Azure Cloud Services

Job description

Professional Services Engineer - the opportunity

This is a fantastic opportunity to join a highly ambitious IT Managed Service Provider that's grown significantly both organically and via acquisition and has big plans for the future.

This role slots into a talented Project Delivery Team and has proven to be a springboard to exciting things for those who have joined. There's plenty of variety in terms of technology, clients and projects. Team members are encouraged to contribute new ideas and are supported with their own professional development.

The team is mostly focused on deliverying Microsoft-centric solutions for external customers. The role is very hands-on, requiring strong and broad technical skills. It's also very client-facing, mainly in terms of project delivery but also occasional pre-sales support,

Previous experience in an IT MSP environment is a pre-requisite for this role. The role is based in London, with hybrid working allowing two days' working from home per week.

Professional Services Engineer - responsibilities

• Contribute to the full lifecycle of internal and external projects : design, implementation, testing, UAT, documentation, handover
• Provide technical approval for installations, change requests, upgrades etc
• Create and maintain technical documentation
• Perform audits of client environments and report on proposed solutions
• Provide technical pre-sales support to the sales team when needed
• Stay up to date on current technology and suggest it as appropriate
• Act as a mentor to junior team members

Professional Services Engineer - requirements

• Experience working in an IT MSP is essential
• Excellent knowedge of Microsoft product set, preferably backed by accreditations
• Strong Microsoft 365 skills including migrations, tenant management.
• Familiar with security solutions, such as MAR, EDR
• Sharepoint admin and configuration skills
• Good experience of Windows Server deployment, upgrade & maintenance
• Strong understanding of Azure Cloud Services