Professional Indemnity Claims Handler (Technical/non-call centre based)

Marsh & McLennan Companies; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurance broker is seeking an experienced Claims/Insurance professional to join their FINPRO Claims Team in Bristol. This hybrid role requires strong claims handling experience, attention to detail, and effective communication skills. You will manage claims, negotiate settlements, and contribute to complex insurance matters. The opportunity for professional growth is available in this inclusive work environment.

Benefits

Professional development opportunities

Inclusive work culture

Career growth opportunities

Qualifications

• Previous claims handling/insurance experience required.
• Strong attention to detail with a methodical approach.
• Excellent written and verbal communication skills.

Responsibilities

• Receive and manage new claim notifications and requests.
• Negotiate settlements with insurers/suppliers.
• Review policy wordings for claims settlements.

Skills

Claims handling experience

Attention to detail

Analytical skills

Communication Skills

Organizational skills

Education

Good standard of education

Job description

Overview

We are seeking an experienced Claims/Insurance professional to join our Financial and Professional Liability (FINPRO) Claims Team at Marsh. This role can be based in either the Norwich or Bristol office. This is a hybrid role that has a requirement of working at least three days a week in the office. Note: these are not call centre roles and are technical in nature.

Professional Indemnity insurance can help protect our clients against the financial strain of claims and litigation. It covers their legal liability to compensate third parties for losses caused by a breach of professional duty or negligence in the performance of their professional services. The FINPRO team assists a wide range of professionals, including Accountants, Construction Professionals, Financial Institutions, Lawyers and Medical Professionals.

The successful candidate will ideally have a background in claims and be looking to make the next step in their insurance career. As the world's leading Broker, you will have the opportunity to work on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

We will rely on you to support claims handling with accuracy and professionalism, contributing to successful resolutions for clients.

Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with insurers/suppliers to achieve the most beneficial, cost-effective settlement for clients.
• Review and interpret policy wordings to obtain the best claims settlements for clients.
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke client SLAs.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have

• Previous claims handling/insurance experience, with either an insurer or broker.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out

• For consideration for a more senior level position, previous training, coaching and mentoring experience together with prior experience of operating at a senior level, would be ideal.
• CII qualifications or a willingness to study for and obtain.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail]. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.