Production Coordinator

CSN Collision; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading collision repair company in Peterborough is seeking a Production Coordinator to manage the repair process from start to finish. The role involves coordinating repairs, ensuring compliance with health and safety guidelines, and supporting technicians to maintain efficiency and quality. The ideal candidate will have 2-3 years' experience in the automotive sector and excellent customer service skills. Join a collaborative team dedicated to high standards of vehicle repair.

Qualifications

• 2-3 years of experience in the automotive or collision repair industry.
• Up-to-date compliance training (AODA, WHMIS, etc.).
• Valid Class 5 Driver's License.
• Knowledge of insurance DRP practices.

Responsibilities

• Coordinate repairs from start to finish.
• Ensure a safe and efficient repair process.
• Monitor shop safety and compliance with health guidelines.
• Engage estimators to improve estimating skills.

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with over 400 collision repair centres across Canada, the USA, and Italy.

Summary

The role of the Production Coordinator is to manage the repair process from start to finish. As a Production Coordinator, you will collaborate with all departments within the collision facility to facilitate an efficient repair process. Your main goal is to ensure a safe, efficient, and high-quality completed product.

Primary Objectives of the Role

• Coordinate repairs from start to finish.
• Maintain a sense of urgency regarding target completion.
• Adapt to changing priorities and moving targets.
• Keep technician staff efficient, track efficiencies, and ensure proper work division to maximize throughput.
• Ensure technicians have the necessary resources to proceed with repairs.
• Plan scheduled repairs proactively, prepare technical staff, stage parts, and select paint codes/variants.
• Collaborate with all departments for smooth repair flow.
• Understand performance KPIs (Touch time, Cycle Time).
• Focus on process improvements to eliminate bottlenecks.
• Conduct production or pitch meetings with technical staff to set expectations and guide repair flow and targets.
• Prioritize repairs to meet shop targets.
• Assist with supplements according to shop policies.
• Research repairs against OEM procedures and provide documentation to technicians.
• Hold regular meetings with front-end staff to review WIP status and communicate delays or progress to insurers and customers.
• Engage estimators with the technical team to improve estimating skills.
• Monitor shop safety and ensure compliance with health and safety guidelines.
• Maintain shop cleanliness and proper disposal of waste and hazardous materials.
• Perform quality control checks throughout the repair process to ensure estimates are met.
• Participate in scheduling to balance workload effectively.
• Ensure vehicles are stored safely, covered, and locked as required.
• Arrange sublet services such as calibrations, tinting, PDR, wheel repairs, alignments, and film applications.
• Identify opportunities for advanced repair planning (ARP).

Job-Related Technical Knowledge

• Use Mitchell Connect and Audatex software.
• Understand the repair process flow in the shop.
• Have in-depth knowledge of OEM repair procedures.
• Follow health and safety guidelines thoroughly.

Qualifications and Experience

• Up-to-date compliance training (AODA, WHMIS, Worker Health and Safety Awareness, Workplace Violence and Harassment, PIPEDA).
• Experience with Mitchell Connect and Audatex (additional systems may be added).
• 2-3 years of experience in the automotive or collision repair industry.
• Valid Class 5 Driver's License.
• Knowledge of insurance DRP practices and guidelines.
• I-CAR training (specific type to be specified).
• Proficiency in Microsoft Office Suite and relevant software.
• Professional appearance and excellent customer service skills.
• Experience with advanced repair planning systems.

Disclaimer: This job description may not include all duties and responsibilities and will evolve as CSN continues to grow.

CSN is an Equal Employment Opportunity employer. We value diversity and are committed to creating an inclusive environment. We accommodate applicants' needs throughout the recruitment process.

Join Our Team

If you are passionate, skilled, and dedicated, and want to be part of a collaborative, high-performing team, we encourage you to apply. Your background and experience should align with our needs, and we will contact you when suitable opportunities arise.

By applying, you join our talent community and give us the chance to connect with you in the future. We appreciate your interest in CSN Collision and look forward to potentially working together.