Product & Technical Support Engineer

ASC Connections; England; On-site; GBP 44,000; Full time

Job summary

A leading engineering business in the UK seeks a Product & Technical Support Engineer to provide hands-on support and technical assistance. The ideal candidate will have a strong engineering background, excellent communication skills, and a willingness to travel. This position offers a salary circa £44,000, 33 days annual leave, healthcare benefits, and opportunities for career growth within a collaborative environment.

Benefits

33 days annual leave

Life insurance

BUPA healthcare cover

International travel opportunities

Staff awards and recognition schemes

Qualifications

• Proven hands-on experience, preferably in a relevant engineering field.
• Experience in forklift trucks, cranes, powered access, or materials handling is desirable.

Responsibilities

• Resolve customer issues and warranty claims providing fast and effective technical support.
• Deliver training, customer visits, and service bulletins.
• Collaborate with Sales and internal Engineering teams.

Skills

Excellent communication skills

Hands-on engineering experience

Flexibility to travel

Education

Engineering qualification (BTEC ONC/HNC or equivalent)

Job description

Overview

An exciting opportunity has arisen for a Product & Technical Support Engineer to join a well-established and innovative engineering business. This role offers the chance to provide hands-on support, working closely with engineering, sales, and international customers. If you're a practical engineer who enjoys troubleshooting, building relationships, and travelling to new places, this could be the role for you. The successful candidate will enjoy a salary circa 44,000, 33 days annual leave (increasing with service), sociable daytime hours, life insurance, BUPA healthcare, sick pay, and staff awards.

Responsibilities

• Resolve customer issues and warranty claims providing fast and effective technical support.
• Deliver training, customer visits, and service bulletins supporting proactive customer engagement.
• Work daily with internal Engineering teams, providing product and reliability feedback.
• Collaborate closely with Sales, supporting customer visits, tenders, and service opportunities.
• Prepare reports, service bulletins, and documentation to share knowledge and maintain standards.
• Represent the business professionally, always promoting safe working practices.

Package includes

• Salary dependent on experience, circa 44,000.
• 33 days annual leave (increasing with service) plus sick pay.
• Life insurance and BUPA healthcare cover.
• International travel opportunities with exposure to a wide customer base.
• Collaborative culture, working closely with both Engineering and Sales.
• Long-term career stability within a forward-thinking manufacturer.
• Involvement in high-profile customer projects, events, and exhibitions.
• Staff awards and recognition schemes.

Desirable skills & experience

• Engineering qualification (BTEC ONC/HNC or equivalent) or proven hands-on experience.
• Experience in forklift trucks, cranes, powered access, specialist vehicles, or materials handling (desirable).
• Excellent communication skills, with the confidence to train, present, and liaise with customers.
• Flexibility to travel as and when required.

How to apply

If interested in this Product & Technical Support Engineer position, please apply through this advert immediately.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.