Product Support Specialist B2B

Somfy Belux; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automation company in the UK is looking for a Product Support Specialist B2B. This role involves delivering technical and commercial support to customers, training staff on products, and managing CRM information. The ideal candidate will have at least 2 years of experience in a technical support role, demonstrate problem-solving skills, and possess a strong understanding of technology. You'll thrive in a dynamic environment and contribute to customer satisfaction.

Benefits

Competitive compensation

Year-end performance bonus

Innovative culture

Qualifications

• Minimum of 2 years’ experience in a product support role.
• Proficient technical knowledge or tech-savvy with an interest in new technology.
• Ability to communicate with customers at all levels across various channels.

Responsibilities

• Provide technical and commercial support via telephone or email.
• Create and provide tailored product training.
• Maintain and update information in the CRM system.

Skills

Technical knowledge

Problem-solving

Multitasking

Communication

CRM systems knowledge

Job description

SOMFY, your reliable partner for automated access and closure systems for homes and commercial buildings, is committed to developing new ways of living for everyone.

Our group—a French family-owned company in continuous development since its founding—has been the market leader in home automation for 50 years and a pioneer in smart home technology. We are driven daily by innovation and the assurance of the excellent quality of our solutions.

We operate in 58 countries, with 8 production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees and strive for their long-term employability through internal mobility and the development of their professional skills. We promote diversity and inclusion, building on our strong corporate culture.

Job Description

We are looking for a Product Support Specialist B2B who will play a key role in delivering exceptional technical and commercial support to our valued customers and internal teams. This role requires providing expert advice on our products, creating tailored training, and maintaining an up-to-date knowledge of our motors and controls. You will also assist in ensuring seamless updates to our CRM system and the E-shop while supporting the Regional Sales team with crucial technical information.

As a proactive problem-solver, you will identify, diagnose, and troubleshoot technical issues, providing solutions that align with our commitment to quality and customer satisfaction. By fostering strong relationships and effective communication across various channels, you will contribute to maintaining a high level of technical support for both customers and colleagues.

The ideal candidate is technically savvy, with a minimum of 2 years’ experience in a technical support role and a natural aptitude for multitasking. With the ability to work independently, prioritize tasks, and remain self-driven, you will thrive in a fast-paced, collaborative environment. IT literacy, including experience with CRM systems, is essential to this role. If you are motivated to make a meaningful impact and are eager to be part of a dynamic team, we encourage you to apply and bring your technical expertise to Somfy.

Tasks & Responsibilities

• Provide advice on our products by giving technical and commercial support by telephone or email;
• Create and provide product training tailored to Somfy customers and the internal organization;
• Maintain and update information on the CRM system;
• Signal and register quality issues and provide information to the relevant quality Manager;
• Maintain an up-to-date knowledge of Somfy motors and controls by having a close co-operation with the relevant Somfy business groups;
• Assist with updating the E-shop with relevant product information and documentation;
• Support the Regional Sales team with Technical information for their customers.

Qualifications

• A minimum of 2 years’ experience in a product support role;
• Proficient technical knowledge or Tech savvy, with an interest in new technology;
• A real problem solver – ability to diagnose, troubleshoot and identify solutions to resolve issues;
• Ability to multitask;
• Ability to work independently and be self-driven;
• Ability to communicate with customers at all levels across various channels;
• IT literate including knowledge of CRM systems (e.g. Salesforce).

Additional Information

• Competitive compensation plus year-end bonus based on performance;
• A dynamic and innovative culture;
• An autonomous role where you take ownership and fulfill your responsibilities with a technically driven mindset;
• Somfy is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.