Product Support Manager New Openings

David Lloyd Clubs; Hatfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health and wellness group is seeking a passionate Product Support Manager to lead product rollouts across new openings and acquisitions. The role involves project management, team member training and engagement, and ensuring outstanding member experiences. Candidates should have experience in operational leadership and strong project management skills. Perks include free club membership, discounts on food, and opportunities for career advancement.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Access to our Benefits Suite

Qualifications

• Experience in training or operational leadership, ideally within fitness or hospitality.
• Confidence delivering training both face‑to‑face and virtually.
• Ability to coordinate multiple workstreams across different sites.

Responsibilities

• Lead and support fitness/wellness product rollouts across new openings.
• Deliver training and support to team members via Teams and face to face.
• Create action plans to enhance member experience and commercial growth.

Skills

Training or operational leadership

Excellent communication skills

Project management skills

Understanding of member experience

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Product Support Manager to join our team!

Your role will be to Lead, guide and support activities/fitness/wellness product rollouts across the DL estate, focusing primarily on New Openings, Acquisitions and Capex Investment Clubs

You will take ownership of product integration into New Openings, Acquisitions, and Capex Investment clubs, with a focus on overall project management, operations and systems training, ways of working, team member recruitment, team member inductions, product preparation, and product launch.

You will deliver training and support via Teams and face to face, ensuring positive and proactive team member engagement is at the heart of what we do and create relevant action plans to support with opportunities and risks, with our focus being on member experience, member usage, and commercial growth

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in training or operational leadership, ideally within fitness, hospitality, leisure, or a similar service‑led sector
• Excellent communication and presentation skills, with confidence delivering training both face‑to‑face and virtually
• A passion for member experience, with an understanding of how great products and well‑trained teams drive engagement and commercial performance
• Strong project management skills, with the ability to coordinate multiple workstreams, stakeholders and deadlines across different club sites

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!