Product Support Engineer

GE Aviation; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aerospace company in Cheltenham is seeking a Product Support Engineer to enhance customer experience in the military sector. This individual will conduct reliability analysis, resolve technical queries, and provide support to various departments. Ideal candidates will have a degree in electronics and strong problem-solving skills. The role promotes a work-life balance through flexible working options.

Benefits

Performance based annual bonus

Non-contributory Pension

Life Assurance

Private medical cover

26 days holiday with flexible options

Qualifications

• Qualified to degree level or have relevant experience.
• Understanding of power product operation required.
• Experience with engineering drawings and specifications.

Responsibilities

• Conduct reliability trend analysis and corrective action planning.
• Lead investigations of in-service failures and customer technical issues.
• Provide technical presentations at review meetings.

Skills

Problem solving

Attention to detail

Organizational skills

Communication skills

Education

Degree in electronic discipline or equivalent experience

Job description

Job Description Summary

We are seeking a Product Support Engineer who thrives on making a strong personal contribution to the business. You want to deliver - for our customers, for the business and for yourself.

We have an opportunity to join our Product Support Engineering Team, supporting the in-service performance of Power Distribution products to the global military sector. As a highly motivated and enthusiastic individual, you would join our team in Cheltenham, solving problems and driving improvements to our products in service.

You'll be a self-starter, enjoy working with others or on your own initiative and always seeking to be forward thinking and going the extra mile to help us maintain our excellent performance. You'll also be keen to grow and to seek out new challenges and knowledge whilst in turn gaining more responsibility.

Job Description

Roles and Responsibilities

• Reliability trend analysis and corrective action planning
• FRACAS
• Responsible for driving the overall planning, management and completion of all customer technical queries assigned.
• Lead for customer technical issues and Investigation of in-service failures
• Technical presentations at technical review meetings
• Act as the lead on all technical issues and overseeing Field Service Engineers activities as appropriate for assigned products.
• Provide liaison and support on technical issues to the various GE departments and sites in the UK and overseas.
• Support the activities of the Safety Product Management Team
• Maintain and develop a detailed knowledge of the product.
• Maintain a relationship with customer facing teams, product leads and program teams.
• Support the customer in the field, in the UK and overseas, through modification programmes and dedicated technical support visits.
• Monitor the performance of GE Product, to identify problem areas and make recommendations and take actions to affect a solution.
• Maintenance and approval of design and fielded technical documents including CMM\'s/Service Bulletins.

With time and experience, you will be coached through attaining airworthiness authorisations to be able to approve changes to products.

Required Qualifications

Problem solving is at the core of what we do. You will be qualified to Degree or above in an electronic discipline or have an equivalent relevant level of experience and knowledge. An understanding of power product operation is a must and you will be comfortable with using engineering drawings, schematics and specifications. Problems never come one at a time, so you must demonstrate that you can manage multiple projects, all the while ensuring that attention to detail and adherence to regulations are maintained.

Desired Characteristics

• You will be joining a team of experienced multi-disciplined engineers . You will need to be a good team player who is capable of operating in a multi discipline environment, but equally capable of working on your own with an analytical approach and keen attention to detail. You will have strong organisational and communication skills, be energetic and self-motivated, with an ability to self-manage tasks and priorities.

Flexible Working

Ge supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Performance based annual bonus
• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No