Product Support Advisor Heating & Ventilation Divison

Fluidra; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading supplier in the pool and spa sector is seeking a Product Support Advisor to join their team. You will deal with technical enquiries, provide quotations, and ensure high customer service levels. Ideal candidates will possess strong technical and communication skills, along with a focus on sales. This office-based role in Witney offers a competitive annual salary of £30,000, plus bonuses and excellent benefits including pension, holiday allowance, and a health cash plan.

Benefits

Competitive Pension Plan

Generous Holiday Allowance

Comprehensive Health Cash Plan

Cycle to Work Scheme

Long Service Awards

Employee of the Season

Free Parking

Qualifications

• Previous experience in the Swimming Pool industry is desirable but not essential.
• Strong communication skills including confidence using telephones.
• Ability to function in a high-paced environment.

Responsibilities

• Liaise with customers and build lasting relationships.
• Handle customer enquiries of a technical and sales nature.
• Provide quotations for Heating & Ventilation products.
• Maintain product knowledge to influence and develop sales.

Skills

Technical skills

Sales focus

Strong communication skills

Interpersonal skills

Organizational skills

Problem solving skills

Analytical skills

Proficiency in Microsoft software

Job description

Do you have a technical ability Are you looking for a challenge within a product support team

Certikin International is looking for a Product Support Advisor to join our busy Heating & Ventilation Division to help deliver further growth. Certikin International is a brand leader that delivers everything that is required to build refurbish & maintain residential and commercial swimming pools and spa / wellness centres. Based in our Head Office in Witney Oxfordshire the successful candidate will be responsible for dealing with technical enquiries specifying and providing quotations on Heating & Ventilation products all the while providing a high level of customer service.

The job includes

• Liaising with customers and building lasting relationships
• Handling all customer email and telephone enquiries of a technical and sales nature promptly and effectively
• Providing both written and verbal quotations where necessary for products relating to the Heating & Ventilation Division
• Dealing with technical enquiries referred by the Sales Order Processing department
• Receiving and inputting telephone and email orders as a result of quotations as a result of technical advice and / or quotations
• Accompanying Divisional Management or other colleagues on visits to customers sites and suppliers as appropriate
• Occasionally attending Trade Shows and Company-led seminars
• Liaising with External Sales Executives
• Promoting product initiatives and assisting in promoting designated lines
• Maintaining product knowledge in order to influence and develop sales as well as upselling products
• Providing documentation as required by the customer such as product specification
• Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability.

What will you bring to the role

• Previous experience of working in the Swimming Pool industry would be desirable but not essential
• Technical skills practical thinking and a strong sales focus
• Strong communication skills including confidence using telephones
• Knowledge of account management or previous sales experience would be advantageous
• Excellent interpersonal and negotiation skills
• Excellent organisational skills and attention to detail
• Problem solving and analytical skills
• Proficiency in Microsoft software
• Ability to function in a high-paced environment.

About Certikin

Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products including pool covers heating and ventilation equipment pool cleaners and more. Established in 1963 Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.

Certikin is part of the Fluidra group a global leader in the pool and wellness industry which allows them to serve over 50 countries with a diverse product portfolio

Why Join Us

Your role will be office based working 37 hours a week within a small and knowledgeable team.

We are offering an annual salary of 30000 depending on experience plus a performance related bonus.

Competitive Pension Plan : Secure your future with our 4% pension contribution. We invest in your long-term financial well-being ensuring you have a solid foundation for retirement.

Generous Holiday Allowance : We believe in work-life balance. Start with 25 days of holiday and as you grow with us enjoy up to 28 days with long service. Take the time you need to relax recharge and spend quality moments with your loved ones.

Comprehensive Health Cash Plan : Your health matters to us. Our health cash plan helps cover everyday healthcare costs from dental check-ups to physiotherapy giving you peace of mind and support when you need it most.

Cycle to Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme. Its a great way to stay fit save on travel costs and contribute to a greener environment.

Long Service Awards : We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company celebrating your milestones with us.

Employee of the Season : We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance giving you the recognition you deserve.

Free Parking : Enjoy the convenience of free parking at our head office. Save time and money with easy access to your workplace making your daily commute hassle-free.

At Certikin (part of Fluidra) we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission : To create the perfect Pool and Wellness experience conjunction with this our purpose is to turn water into a better world.