Product Support

Trov; City Of London; Hybrid; GBP 47,000; Full time

Job summary

A dynamic compensation platform is seeking a Customer Support Specialist in London. This role involves providing hands-on support to ensure customer satisfaction, resolving issues via backend integrations, and documenting enablement materials. The ideal candidate will possess strong communication and problem-solving skills, a Bachelor’s in a relevant field, and 1-5 years of customer-facing experience. The role offers a salary of £47,000 GBP and a flexible work culture that fosters professional growth.

Benefits

Comprehensive Medical, Dental, and Vision coverage

Flexible PTO and remote work options

Meal stipends

Quarterly education stipend

Robust parental leave

Commuter stipend

Qualifications

• 1-5 years in a customer-facing role required.
• Technical curiosity and willingness to learn new tools.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide hands-on support ensuring customer satisfaction.
• Work on backend integrations for issue resolution.
• Create enablement material for customer self-service.

Skills

Communication

Problem-solving

Organization

Time-management

Cross-functional teamwork

Education

Bachelor’s Degree in Information Systems, Engineering, Business/Finance or equivalent

Tools

HTML

CSS

SQL

APIs

Job description

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 70% of Forbes AI 50 use Pave to benchmark compensation.

The future of pay is real-time & predictive, and we’re making it happen right now. We’ve raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.

The Revenue Org

The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client has an amazing experience.

As the market-facing engine of our compensation intelligence platform, the GTM pillar translates Pave's innovative solutions into tangible value for compensation leaders worldwide. Our customer success team ensures clients maximize ROI from our product suite, while marketing articulates how Pave transforms outdated compensation practices into strategic advantages. The partnerships team expands our ecosystem, integrating Pave seamlessly with HRIS and financial systems. Revenue operations optimize our selling motion across company sizes and industries, while our sales team helps compensation leaders understand how data-driven decisions can attract and retain talent Through strategic planning and execution, this pillar doesn't just acquire customers - it builds a community of forward-thinking compensation professionals who champion pay transparency and equity in their organizations, further solidifying Pave's position as the industry's compensation intelligence leader.

The Support Team @ Pave

You’ll become a Pave product and compensation expert and you’ll use that expertise to support our growing global customer base. You’ll make sure Pave’s customers understand the product and derive value from our products and be the front line of defense in keeping our customers happy and unblocking their daily questions while enjoying our product.

You’ll do this in partnership with the Account Management team, Engineering team, and our Customer Success Engineering team to serve and interact with our customer base.

What You’ll Do

• Provide hands‑on support to our customers to ensure their ongoing happiness
• Work both within the application and on backend integrations to identify and resolve customer issues
• Have an empathetic approach to customers so that they feel heard, understood and confident that you will resolve their issue quickly
• Work closely and conduct root‑cause analysis with our Engineering teams.
• Ensure timely responses to customer inquiries and a clean handoff to other team members on unresolved issues
• Help document and create enablement material to encourage customers to self‑serve
• Work effectively with Technical Account Manager and Account Executive teams to manage and maintain a high level of customer satisfaction
• Prioritize and context‑switch effectively to execute on simultaneous cases, seeing each through to the finish line
• Be a critical thinker and problem solver to understand what the customer is asking to resolve their issue in as few steps as possible
• Become an expert on all things Pave
• Work with a fantastic, tenured team that works hard and has fun doing the hard work

What You’ll Bring

• Bachelor’s Degree in Information Systems, Engineering, Business/Finance, or equivalent experience
• Superior communication, organizational, and time‑management skills
• Creative problem solving skills; you search for solutions that solve our customers needs that may not be immediately obvious.
• Innovative thinker – you want to improve processes and bring new ideas, not just ask “what should I do”
• Collaborative mindset with excellent cross‑functional teamwork capabilities
• Results‑oriented with a track record of meeting or exceeding targets
• Resilient under pressure with the ability to manage multiple issues simultaneously
• Technical curiosity and willingness to continuously learn new tools and technologies
• Ability to work independently with minimal supervision
• 1‑5 years of relevant experience in a customer‑facing role
• You’re hungry to join a successful start‑up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• Added Bonus: You have experience with HTML, CSS, SQL, and working with APIs

Position 1: 5‑day work week normal hours

Monday to Friday 7am to 3pm BST

Compensation, It's What We Do.

Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top‑notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region‑specific benefits. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. This salary range may include multiple levels. The targeted cash compensation for this position is (level depends on experience and performance in the interview process): P2: £47,000 GBP.

Life @ Pave

Since being founded in 2019, Pave has established a robust global footprint. Headquartered in San Francisco’s Financial District, we operate strategic regional hubs across New York City’s Flatiron District, Salt Lake City, and the United Kingdom. We cultivate a vibrant, collaborative workplace culture through our hybrid model, bringing teams together in‑person on Mondays, Tuesdays, Thursdays, and Fridays to foster innovation and strengthen professional relationships.

Benefits @ Pave

At Pave, career advancement drives everything—roles expand, responsibilities deepen, and compensation rises alongside your professional growth.

What we provide

• Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family, with plenty of options to suit your needs
• Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month
• Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you
• Professional Development: Quarterly education stipend to continuously grow
• Family Support: Robust parental leave to bond with your new family
• Commuter Assistance: A commuter stipend to help you collaborate in person

Vision - Our vision is to unlock a labor market built on trust

Mission - Our team's mission is to build confidence in every compensation decision

Are you ready to help our customers make smarter, more effective compensation decisions?

Interested in building your career at Pave? Join us and help shape the future of pay.