Product Specialist - Diagnostic Applications - Wrexham/Stoke

CHASE; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare company is looking for a Product Specialist - Applications in the Wrexham/Stoke area. The role offers exciting opportunities for experienced biomedical scientists or application support scientists to provide technical support for diagnostic instruments. Candidates should have a strong background in the medical diagnostics industry, excellent troubleshooting skills, and be motivated to exceed customer expectations. This position includes comprehensive training and a competitive salary package.

Benefits

Competitive salary package

First-class industry recognized product training program

Qualifications

• Experience in implementing best-in-class laboratory practices.
• Ability to provide effective support for pathology laboratory solutions.
• Strong analytical skills and comfortable with technical information.

Responsibilities

• Provide installation and troubleshooting support.
• Train laboratory scientists.
• Attend customer review meetings.
• Support on tender responses and product demonstrations.

Skills

Understanding of medical diagnostics industry

Troubleshooting skills

Customer relationship management

Analytical skills

Time management

Driving license

Job description

Product Specialist - Diagnostic Applications - Wrexham/Stoke

• Do you want to work for one of the world's leading healthcare companies?
• Are you looking for an exciting opportunity to join a highly skilled team supporting diagnostic laboratories?

This innovative and ambitious research based pharmaceutical group have built their success on diversity, reputation and sheer passion for what they do. They play a pioneering role in personalised healthcare and provides the first products that are tailored to the needs of specific patient groups within both pharmaceuticals and diagnostics.

They have an enviably rich pipeline of products and are much admired by those both within and outside of the pharmaceutical industry.

They have an excellent opportunity for an experienced biomedical scientist or application support scientist to join as a Product Specialist - Applications. This exciting position is part of field support, responsible for technical support for our instrumentation with a cover primary focus on cobas chemistry and immunoassay analysers and pre- & post-analytical solutions.

You will also be trained on Molecular and Tissue Diagnostics solutions to support our customers. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service

As a Product Specialist - Applications you will undertake a variety of user support functions, including:

• Installation support
• Laboratory scientist training
• Troubleshooting and customer support
• Software modifications and product maintenance
• System optimisation and consultancy
• System setup and workflow design
• Attend customer review meetings
• Support on tender responses, product demonstrations, liaison and assistance with third-party companies

The following skills/experience will be required to be successful in this role:

• Possess a thorough understanding of the medical diagnostics industry and have experience in implementing best-in-class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers
• Have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting
• Motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively
• Ability to take ownership and pride in your work and the ability to plan your work schedule autonomously
• Maintain individual skills and technical knowledge and develop a relationship with customers
• You will possess a full valid UK driving license

The ideal candidate is resilient, tenacious, and thrives under pressure in a fast-paced, team-oriented environment with shifting priorities. They possess strong analytical skills and are comfortable with technical, scientific, and numerical information. Based in or willing to relocate to the central UK (Wrexham/Stoke area), they must be able to travel across mainland UK to provide excellent customer support in collaboration with the wider team.

The training programs will be designed to develop you as a person and a recognised valuable source of information for their customers.

In return, you will be offered a competitive salary package and a first class industry recognized product training program.

Please apply online or contact CHASE on 0131 553 6644 for further information.

Reference Number: 69137