Product Specialist

Tate; Watford; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading AI training & coaching firm is seeking a Product Specialist to provide technical support and deliver impactful product demos. The ideal candidate will have experience in technical pre-sales and a passion for customer success. This remote role offers flexibility and the potential for permanent placement after a 6-month contract. Join a forward-thinking team at the forefront of AI innovation.

Benefits

Flexible work environment

Opportunity for permanent role

Impactful role in customer success

Qualifications

• Proven experience in technical pre-sales or customer success roles.
• Ability to simplify complex technical concepts for non-technical audiences.
• Familiarity with web technologies and SaaS platforms.

Responsibilities

• Deliver high-impact product demonstrations.
• Provide first-line technical support to clients.
• Collaborate with Sales, Product, and Implementation teams.
• Champion customer success through onboarding and training.
• Gather customer insights for product development.

Skills

Technical pre-sales experience

Strong communication skills

Problem-solving skills

Customer-first mindset

Experience in LMS or Fintech

Job description

Overview

Product Specialist - AI Training & Coaching

Salary: £30,000 - £35,000 | Remote (UK-based) | 6-Month Contract | Potential to go permanent
Sector: SaaS | AI | Learning & Development | Fintech/LMS

Are you a tech-savvy sales enthusiast with a passion for customer success and learning & development? Do you thrive at the intersection of innovation, service, and growth? If so, this is your opportunity to join a pioneering force in the AI-powered training and coaching space.

About the Role

My client is a trailblazer in the AI coaching and training sector, leading the market with cutting-edge solutions that transform how businesses learn, grow, and perform. As they scale, they are developing a new breed of Product Specialists who blend technical expertise with commercial drive. This is a 6-month contract role (with the potential to go permanent) for someone who loves sales, understands SaaS, and has first-line technical support experience ideally within the LMS SaaS or Fintech sectors. You will be the vital link between Sales and Product, delivering compelling demos, resolving technical queries, and ensuring customers unlock the full value of the product.

Responsibilities

• Deliver tailored, high-impact product demonstrations that win hearts and deals.
• Provide first-line technical support, resolving issues and guiding clients with confidence.
• Collaborate cross-functionally with Sales, Product, and Implementation teams.
• Champion customer success through onboarding, training, and strategic guidance.
• Act as a product evangelist (internally and externally), driving awareness and adoption.
• Gather customer insights to inform product development and continuous improvement.

Qualifications

• Proven experience in technical pre-sales, sales engineering, or customer success.
• Strong communication skills with the ability to simplify complex tech for non-technical audiences.
• Familiarity with web-based technologies and SaaS platforms.
• A proactive, customer-first mindset with excellent problem-solving skills.
• Experience in LMS or Fintech environments is essential.
• Passion for learning, development, and delivering exceptional service.
• A desire to grow and develop professionally.

Diversity, Equity & Inclusion

My client is committed to creating an inclusive, equitable, and diverse workplace. Their EDI policy ensures every team member feels valued, respected, and empowered to thrive.

Why Join

• Be part of a fast-growing company at the forefront of AI innovation.
• Work remotely with flexibility and autonomy.
• Make a real impact on customer success and product evolution.
• Grow your career in a supportive, forward-thinking environment.
• Gain valuable experience in a high-growth sector during a dynamic 6-month engagement.

Application Details

Ready to shape the future of AI-powered learning and development? Apply now and become a key player in a team redefining how businesses learn and perform.

Please note: this advert will remain open until the vacancy is filled. Interviews will take place during this period; apply early to avoid disappointment.

Employer: Tate. Tate is acting as an Employment Business in relation to this vacancy and is committed to equal opportunities. If you require adjustments during the application or interview process, please let us know. Your comfort and accessibility are a priority, and you are invited to share your preferred pronouns in your application.