Product Operations Assistant

One Big Circle; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic tech company based in Brighton is seeking a motivated individual to support their product team. The role involves learning the product in detail, delivering quality outcomes, and assisting with configuration in the rail industry. Candidates should possess a technical curiosity and practical approach, and the ability to demonstrate relevant transferable skills. If you're eager to contribute to product excellence, this position might be perfect for you.

Qualifications

• Technical curiosity and a practical approach for detailed work.
• Ability to demonstrate the right attitude and transferable skills.

Responsibilities

• Learn all aspects of the product including administration.
• Understand customer requirements and knowledge of the rail industry.
• Support delivery of projects according to the product roadmap.
• Create quality documentation for the service & operations team.
• Maintain product and configuration quality through internal processes.
• Perform routine administration and configuration changes.
• Monitor product performance and assist customers proactively.
• Support validation of machine learning models and positioning data.

Job description

Role Summary

You’ll play a key part in supporting our product team — learning the product inside out, assisting with configuration and administration, and helping to deliver high-quality outcomes for our customers in the rail industry.

The role would suit someone technically curious, with a practical and pragmatic approach who feels they can both deliver precise, detail‑oriented work and yet also be flexible and responsive when required.

Candidates without directly comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills.

Responsibilities

• Learn about all aspects of our product including its administration to become a recognised expert within the business.
• Develop an understanding of our customers requirements, and build knowledge of the rail industry.
• Carry out tasks as directed by other members of the product team to support the delivery of projects and our product roadmap.
• Provide support to our service & operations team by creating quality documentation.
• Follow internal processes to maintain product and configuration quality.
• Perform product administration and configuration changes, both routinely and in response to arising customer and internal needs.
• Carry out proactive tasks to assist customers and monitor the performance of our product.
• Assist the product team in completing validation and ground truth exercises of our machine learning models and positioning data.