Product Operation Manager

Elsevier B.V.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading analytics company is seeking a Senior Product Operations & Excellence Manager to lead the development of operational excellence across product teams. The role requires over 10 years of experience in product operations, expertise with Aha! and Jira, and a strong passion for developing people. The position emphasizes design and implementation of processes, data excellence, and stakeholder engagement, while offering a robust benefits package including generous leave, health programs, and development resources.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Access to a competitive pension scheme

Employee Assistance Programme

Qualifications

• 10+ years of experience in Product Operations or related roles, preferably within technology-driven organizations.
• Strong proficiency with Aha! and Jira, or similar tools, including integration and data governance.
• Passion for developing people and contributing to a healthy product culture.

Responsibilities

• Design, implement, and refine product operation processes for efficiency.
• Ensure product roadmaps are accurate and aligned with strategic objectives.
• Lead change initiatives to enhance collaboration between product and technology teams.

Skills

Operational Expertise

Analytical & Strategic Thinking

Communication & Influence

Collaborative Leadership

Highly Organized

Tools

Aha!

Jira

Job description

We are seeking a seasoned Senior Product Operations & Excellence Manager to join Elsevier's Shared Technologies organization. This function encompasses critical platforms such as Identity & Access, the API Platform, and the Internal Developer Platform, supporting 10+ product squads across these domains. As we implement and scale Aha! as our central product roadmapping tool (integrated with Jira for delivery tracking), this role will be instrumental in building operational excellence, maintaining data integrity across both systems, and ensuring that our product roadmaps and OKRs accurately reflect our strategic and delivery progress.

Responsibilities

• Operational Leadership: Design, implement, and refine product operations processes to ensure efficiency, transparency, and alignment across all Shared Technologies squads.
• Product Road Mapping: Ensure product roadmaps are accurate, current, and aligned with delivery and strategic objectives.
• Data Excellence: Uphold high-quality, reliable data standards across Aha! and Jira to support planning, tracking and communication.
• Process Enablement: Ensure product managers are equipped and trained to apply operational processes consistently.
• Product Excellence & Team Growth: Support the development and effectiveness of the product management community, including learning pathways and best practice adoption.
• Team Engagement: Monitor team sentiment using eNPS and OfficeVibe, and coordinate actions to foster a culture of psychological safety and continuous improvement.
• Dependency Management: Track and communicate progress on complex deliveries with multiple dependencies across teams.
• Stakeholder Engagement: Collaborate with Product Operations peers and support the Chief of Staff to drive maturity in product operations.
• Continuous Improvement: Lead change initiatives to enhance collaboration between product, technology and delivery teams.

Qualifications

• Experience: 10+ years of experience in Product Operations, Product Excellence, Product Management, or related Operations roles, preferably within technology-driven organizations.
• Excellence Mindset: Passion for developing people, elevating product craft and contributing to a healthy, engaged product culture.
• Operational Expertise: Proven experience designing and managing product processes and operating frameworks.
• Tool Mastery: Strong proficiency with Aha! and Jira, or similar product and delivery management tools, including integration and data governance.
• Analytical & Strategic Thinking: Skilled at identifying process inefficiencies and implementing strategic, scalable solutions.
• Communication & Influence: Excellent communication skills, capable of influencing across product, technology and leadership teams.
• Highly Organized: Detail-oriented, structured and disciplined in managing multiple complex workstreams.
• Collaborative Leadership: Comfortable working cross-functionally with diverse teams to drive alignment and operational consistency.

Work in a way that works for you

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialise ideas, products and processes.

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work