Product Manager, Access and Permissions

International SOS; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global service provider in Chiswick, West London is looking for an experienced Product Manager to lead the Core Enablement Capability. This role involves defining the vision and strategy for access, logins, and subscriptions while collaborating with engineering teams. Candidates should have a solid background in product management, particularly in SaaS, and expertise in identity & access management. Benefits include hybrid working, gym discounts, and an assortment of employee support programs.

Benefits

Cycle2work

Gym discounts

Childcare vouchers

Employee assistance programme

Qualifications

• Proven experience as a Product Manager, preferably in SaaS, platform, or enterprise.
• Excellent understanding of identity & access management and subscription models.
• Familiarity with authentication protocols and access control frameworks.

Responsibilities

• Define and drive the vision, strategy, and roadmap for core enablement components.
• Prioritise initiatives based on business impact and technical dependencies.
• Track and improve metrics for adoption, uptime, and user satisfaction.

Skills

Product Management

Stakeholder Management

Data-Driven Decision Making

Analytical Abilities

Communication Skills

Tools

OAuth

SAML

OpenID Connect

RBAC

ABAC

Job description

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About the role

We are looking for an experienced Product Manager to join our team in Chiswick, West London. This is an excellent opportunity for an experienced Product Manager with knowledge of access, permissions, logins, and subscriptions. The Product Manager, Core Enablement will lead the Core Enablement Capability – a foundational, multi‑team area that powers the entire platform. This capability underpins user experience, platform security, and operational efficiency for both our customers and internal teams.

Key responsibilities

• Define and drive the vision, strategy, and roadmap for Admin Console, Login, Subscriptions, and Permissions.
• Serve as the voice of the customer (both internal and external) for these core enablement components.
• Partner with multiple engineering teams to deliver high‑quality, secure, and performant platform capabilities.
• Prioritise initiatives based on business impact, technical dependencies, and long‑term platform scalability.
• Work with Security and Compliance to ensure all solutions meet or exceed industry standards.
• Track and improve metrics for adoption, uptime, performance, and user satisfaction across your product areas.
• Integrate core enablement features seamlessly into the broader platform experience.
• Ensure consistency in user experience, API design, and operational processes across the capability.

About you

• Proven experience as a Product Manager (preferably in SaaS, platform, or enterprise).

• Excellent understanding of identity & access management, subscription models, or platform admin tools.
• Experience with multi‑team or platform‑level initiatives.
• Exceptional stakeholder management skills and ability to balance competing needs.
• Technical understanding to work closely with engineering on architecture and design decisions.
• Strong data‑driven decision‑making and analytical abilities.
• Excellent communication skills, able to translate technical concepts into business value.
• Familiarity with authentication protocols (OAuth, SAML, OpenID Connect).
• Knowledge of role‑based access control (RBAC) or attribute‑based access control (ABAC) frameworks.
• Experience with subscription billing platforms and entitlement management.
• Background in security, compliance, or regulated industries.

Benefits

• Hybrid working.
• Cycle2work, season ticket loans, gym discounts, childcare vouchers.
• Access to our employee assistance & employee support programme.
• Experience the "Enjoy Work" entertainment and events at Chiswick business park.