Product Manager

Entrust Datacard; United Kingdom; Hybrid; GBP 88,000 - 130,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Service Product Manager to lead strategic efforts in their issuance hardware and services portfolio. The role involves developing solutions for government ID and financial markets while collaborating with cross-functional teams. The ideal candidate will have at least 4 years of product management experience and a relevant degree. This position offers a competitive salary and flexible working options.

Benefits

401(k) matching contribution

Paid time off plus 12 paid holidays

Comprehensive health insurance

Education reimbursement

Qualifications

• Minimum of 4 years of experience in commercial product management or development.
• Experience with capital equipment hardware and software service offerings.
• Ability to travel approximately 10%.

Responsibilities

• Track performance and report findings on service financial metrics.
• Develop and manage all aspects of service policies, programs, contracts, and pricing.
• Analyze market trends to define solution requirements.

Skills

Product management

Technical communication

Project management

Analytical skills

Education

Bachelor's degree in marketing, engineering, or computer science

Job description

Overview

Join us at Entrust. At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our people are our secret weapon—driven by curiosity, dedication, and innovation that help us anticipate the future.

Entrust is looking for a Service Product Manager to join the Central Issuance Solution Marketing team. This role leads strategic efforts for our issuance hardware and services portfolio, particularly in the government ID and financial markets. The Product Manager will translate market insights into the product roadmap and requirements to achieve business goals. This role partners with Marketing, R&D, Sales, Operations, and Services to promote, assemble, and sell Entrust issuance solutions. The portfolio includes hardware maintenance services, software maintenance agreements, and specific hardware technologies for secure issuance of financial and ID credentials including passports and credit/debit cards. The Product Manager will lead efforts to ensure the competitive services offerings meet customer requirements and deliver unique value.

Responsibilities

• Track performance and report findings to key stakeholders on service financial metrics. Drive changes and solve problems to meet goals.
• Develop and manage all aspects of service policies, programs, contracts, and pricing.
• Ensure all service deliverables are completed by new product development teams (service pricing, warranty, technical manuals, etc.) as a member of core or launch teams depending on project scope.
• Analyze market trends and competition to define solution requirements in government and financial markets.
• Lead the development of the overall cross-functional Service Solutions roadmap.
• Convert market needs into documented product requirements and user stories by interacting with customers, partners, market influencers, and internal stakeholders including sales, services, and engineering teams.
• Facilitate day-to-day communication with cross-functional teams to design and deliver high-quality solutions, including hardware and software service offerings, while supporting adherence to the Entrust service process.
• Manage and develop technical product positioning, technical value proposition definitions, and deliver technical presentation material to educate sales, service, client, and partner technical teams.
• Partner with training and sales teams to define, develop, and deliver training events to increase education and skill set capabilities of the organization and our partner channel.
• Serve as product SME to provide content for marketing and sales tools (demos, presentations, case studies, white papers, datasheets, etc.) and adapt them for target markets.
• Support sales, implementation, customer support and trade show efforts where appropriate.

Basic Qualifications

• Bachelor’s degree in marketing, engineering, computer science or related discipline
• Minimum of 4 years of experience in commercial product management or development
• Experience with capital equipment hardware and software service offerings (programs, policies, and pricing)
• Ability to travel approximately 10%
• Must be able to lawfully work within the US and have unrestricted work authorization for the US

Preferred Qualifications

• Project management experience with technical problem-solving, leadership, and communication
• Fluent and persuasive written and verbal communication skills driving compelling decision making for strategic and product planning
• Experience with large government projects
• Fast learner with new technologies and concepts
• Experience working with international partners and customers
• Excellent presentation and communication skills including strong business and technical writing
• MBA

What to Expect When You Join

• Career Growth: We’re invested in your professional journey with learning-forward initiatives and exciting challenges.

• Flexibility: Remote, hybrid, or on-site options to fit your lifestyle.

• Collaboration: Our teams share ideas, brainstorm solutions, and work together to build a better tomorrow.

We believe in securing identities—and valuing all identities. Our culture is built on diversity, inclusion, and respect, with programs such as unconscious bias training for leaders and global affinity groups that connect colleagues worldwide.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

Compensation and Benefits

The anticipated starting base pay for this position is $118,787–$174,220 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is eligible for the company’s discretionary annual incentive plan. Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs including medical, vision, dental, a 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid time off plus 12 paid holidays, parental leave, and education reimbursement. Details are subject to eligibility requirements and plan terms. Entrust reserves the right to end, suspend, or amend any plan at any time.

EEO Statement

Entrust is an EEO/AA/Disabled/Veterans Employer.

Entrust values diversity and inclusion and is committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, please contact [e-mail].

Recruiter: Steve Donahue ([e-mail])