Product Manager

Camping and Caravanning Club; Coventry; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading recreational organization in Coventry seeks a Product Manager for New Product Development & Guest Experience. The role manages the full product lifecycle, ensuring developments meet customer needs. Responsibilities include synthesizing insights for innovation, developing a product roadmap, and overseeing standards for guest experience. The ideal candidate has a strong background in product management within travel or leisure, with skills in customer research translation and team leadership. Benefits include hybrid working and comprehensive leave policies.

Benefits

28 days annual leave plus bank holidays

10% pension

Employee assistance programme

Free staff membership for discounts

Qualifications

• Significant experience managing Product Development in a travel or leisure business.
• Experience translating customer research and insights into product development plans.
• Strong managerial background with the ability to lead and motivate others.

Responsibilities

• Partner with the Head of Research & Insight to develop customer understanding.
• Oversee end-to-end product standards for the Guest Experience.
• Develop a prioritised product development roadmap.
• Identify opportunities to innovate new products.
• Lead on post-stay customer feedback improvements.

Skills

Product Development Management

Customer Research Translation

Email Marketing

Social Media Platforms

Leadership

Commercial Awareness

Education

GCSE/Level 2 equivalent in English

Job description

Product Manager - New Product Development & Guest Experience

37.5 hours per week, Monday- Friday
£40-£45,000 per annum

Overview

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Product Manager - New Product Development & Guest Experience. The successful candidate will be responsible for developing compelling propositions, making sure our products and services meet the needs of our customers today and in the future. The role acts as the Club customer and member champion, understanding our customer/member needs. The role encompasses working closely with the Head of Research & Insight to distil customer insights and innovate to make The Club experience the best in the category. The role manages the full product lifecycle, from membership proposition to new product development and existing product improvement ensuring that the foundational guest experience standards are met brilliantly and consistently.

Daily Duties and Responsibilities

• Partner with our Head of Research & Insight to synthesise customer, market and operational data, developing a deep understanding of our customer needs and then ensure that The Club’s customer experience is aligned to maximise the appeal and value The Club brand delivers.
• Oversee end-to-end product standards for the Guest Experience, ensuring they meet the needs of different target audiences and site categories through segmentation.
• Develop, communicate and maintain a prioritised outcome focused product development roadmap in collaboration with Brand, Acquisition and Performance and Network Performance teams to make sure what we promise can be delivered and we maximise our income from ancillary products.
• Collaborate with the Brand, Acquisition and Performance and IT teams on products that require technical development support, ensuring the user experience supports penetration of ancillary product sales whilst collaborating with operations to ensure we deliver on the experience.
• Identify opportunities to develop new products and introduce product innovation.
• Develop commercial business case to support investment in product development, or present compelling customer driven reasons why investment is key to protecting our brand reputation.
• Act as the lead manager on post stay customer feedback and ensure that learnings inform and evolve the way we deliver our products and services to our members and customers.
• Stay up to date with the latest industry trends and best practice, applying this to our business.
• Develop robust documentation and roadmap for processes, including specific work instructions, and best practices.

Qualifications and Experience

• GCSE/Level 2 equivalent in English.
• Significant experience managing Product Development in a travel or leisure business.
• Experience of taking customer research & insights and translating them into product development plans.
• Working knowledge of email marketing and social media platforms.
• Strong managerial background with a focus on the ability to lead and motivate others.
• Strong commercial awareness and trading focus with a proven track record in devising campaigns that deliver results.

Benefits

Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week.

Equal Opportunity

We are especially keen to encourage expressions of interest from people currently under‑represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.

Application Process

Please upload your anonymised CV. For this role, you must have evidence of the right to work in the UK. Applications close 7th December 2025. We encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.