Product Lead - Service Automation

AXA UK plc; Royal Tunbridge Wells; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading health insurance provider in Royal Tunbridge Wells seeks a Product Lead - Service Automation to drive the service automation product agenda. You will lead the vision and execution to enhance digital experiences for members and partners, leveraging Generative AI. Ideal candidates have significant experience in digital transformation within complex organizations. The position includes collaboration with various teams and a competitive rewards package, embracing diversity and inclusion.

Benefits

Competitive rewards package

Private health cover

Annual leave

Qualifications

• Significant experience in leading digital product teams and delivering digital transformation.
• Proven experience in designing service automation solutions at scale.
• Hands-on experience with Generative AI technologies.

Responsibilities

• Lead the service automation product agenda, setting vision and execution plans.
• Shape and lead the delivery of automation solutions.
• Champion Generative AI to improve service experiences.

Skills

Leading digital product teams

Service automation solutions

Generative AI technologies

Understanding of digital technologies

Influencing senior stakeholders

Tools

Salesforce or similar CRM platform

Job description

Overview

AXA Health is seeking a Product Lead - Service Automation. You will lead the service automation product agenda, shaping the vision, roadmap, and execution plan to deliver automation at scale, and work to evolve AXA Health towards a product-led operating model with agile, data-informed, and customer-centric methodologies.

Join us in transforming our digital experiences and developing easy, efficient experiences for our members, colleagues, and partners. We value trust, respect, and inclusion, and support flexible working arrangements where possible.

Responsibilities

• Lead the service automation product agenda for AXA Health, setting the vision, roadmap, and execution plan to deliver automation at scale.
• Shape and lead the development and delivery of automation solutions, balancing immediate deliverables with building sustainable, reusable capabilities for future execution of AXA Health digital products and strategic programs.
• Champion the adoption of Generative AI (GenAI) to reimagine service experiences.
• Deliver sustainable and reusable digital components and products across all propositions for all audiences.
• Collaborate with business and functional leaders, as well as proposition fulfilment and capability delivery partners, to identify opportunities to deploy product functionality to drive new business growth and improve cost efficiency.
• Ensure AXA Health stays at the forefront of digital product capability in the health & wellbeing sector by understanding member, colleague, and partner journeys and how technology can improve them.
• Collaborate with customer and digital experience teams to ensure digital products deliver optimal and efficient experiences for internal and external stakeholders.
• Define and oversee digital product development lifecycles, release plans, and test plans.
• Shape and influence the development and oversight of our digital channels (web, app, and APIs) through which users access AXA Health digital products.

Qualifications

• Significant experience in leading digital product teams and delivering digital transformation in large, complex organisations.
• Proven experience in designing and deploying service automation solutions at scale, with measurable improvements.
• Hands-on experience applying Generative AI (GenAI) technologies to real-world use cases.
• Direct experience delivering service automation in healthcare environments.
• Extensive knowledge of digital technologies and applications with experience implementing Salesforce or a similar CRM platform in a complex environment (strongly preferred).
• Demonstrable success in delivering a step change in customer, colleague, and partner experience.
• Ability to influence senior stakeholders and technical specialists to drive creative solutions to complex problems.
• Comfortable working with technical colleagues, bridging the gap between business and technology.
• Insurance industry knowledge and experience operating within a regulated environment would be desirable but not essential.
• Eligible and authorised to work in the United Kingdom.

Additional Information

As part of your application, you may be asked if you would like to opt in to accessibility support. Screening and conduct: as a regulated financial services company, successful candidates will be subject to pre-employment checks, and adherence to PRA Insurance Conduct Standards and FCA Conduct Rules will be required. Details about interview formats, feedback, and preparation will be provided by the Talent Acquisition team.

We offer a competitive rewards package and benefits, including salary and discretionary bonus, pension, life assurance, private health cover, annual leave, and wellbeing resources. AXA UK is an Equal Opportunities Employer and Disability Confident Leader; we encourage applications from individuals of all backgrounds and those with disabilities who meet the essential criteria.