Product Guide - Full-Time - Bicester (All Genders)

ARC'TERYX; Bicester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading outdoor gear company is looking for a Product Guide for their store in Bicester, United Kingdom. This full-time role involves creating meaningful experiences for guests, embodying brand values, and supporting store operations. Passion for the outdoors and exceptional guest service are key. Successful candidates will handle retail responsibilities and thrive in a team-centered environment, with opportunities for growth and development within the company.

Benefits

Time and space to connect with nature

Predictable scheduling/rota planning

Employee recognition program offering outdoor experiences

Access to leadership training and career development programs

Support programs for well-being

Generous employee purchase program

Product care guidance and repair services

Qualifications

• Passion for delivering exceptional guest experiences.
• Fluency in local language (e.g., German) and English is essential.
• Ability to lift up to 30 lbs as needed.

Responsibilities

• Create meaningful guest experiences with energy and expertise.
• Represent brand values in-store and in the community.
• Support daily store operations and collaboration.

Skills

Guest-Centric Mindset

Problem Solving

Language Skills

Flexibility

Job description

Your Opportunity at Arc'teryx

As we grow across Europe, we're looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc'teryx we believe there's always a better way and that guides how we develop our teams, and our "Leave It Better" spirit shapes the way we work.

Our Product Guides grow through hands‑on learning, steady coaching and opportunities across stores, regions and teams.

About the Role

We're looking for a passionate Product Guide (all genders) to join our team at our Store in Bicester. You're the face of our brand - bringing energy, expertise, and unforgettable experiences to every guest. You live for the outdoors, love our products, and share that passion authentically. You grow with us, lift others up, and help shape a community that thrives on connection, nature, and bold ideas.

Responsibilities

• Create Meaningful Guest Experiences: You bring energy and expertise to every interaction - sharing product knowledge, solving problems, and helping guests find gear that fits their needs and passions.
• Live the Brand, Inside and Out: As a true Arc'teryx ambassador, you represent our values both in-store and in the community. You stay curious, keep learning, and inspire others to connect with nature.
• Grow and Collaborate: You develop your skills with the support of your team, contribute to brand initiatives and help elevate the store experience through feedback and collaboration.
• Keep the Store Running Smoothly: From processing transactions and handling guest expectations to unpacking inventory and supporting daily tasks—you help make sure everything flows.

Requirements

• Guest‑Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
• Own Your Impact: You take responsibility, stay self‑motivated, and love solving problems. You seek smart solutions, even when they're not the easiest.
• Disruptive Evolution: You challenge the status quo, inspire new ideas, and embrace continuous improvement — for yourself and those around you.
• Language Skills: Fluency in both the local language (e.g., German) and English is essential.
• Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.

Hours & Compensation

Full Time – 30‑40 hours per week (5 days per week)

Compensation: Hourly

Growth Opportunities

Growth happens through practice, feedback and the support of a wider community at Arc'teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.

Life in Our Stores

You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands‑on, thoughtful and rooted in connection to the outdoors and community.

Perks & Benefits

• LIVE IT: Time and space to connect with nature and pursue a purposeful life
• Scheduling Support: Predictable scheduling/rota planning that supports team balance
• Arc' Adventure: An employee recognition program offering outdoor experiences
• Growth & Learning: Access to leadership training, skill‑building workshops and career development programs
• Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing
• Gear Access: Generous employee purchase program + industry pro deals
• Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment
• Benefits may vary by role and location

Equal Opportunity

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.